Team Lead - BSS Business Analysts

Netcracker Shaping the Digital Future

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

About the role

We are looking a Lead BSS Business Analyst to join our Implementation Engineering teams located throughout the LATAM region. As a BSS Domain technological subject matter expert (SME), you will be responsible for leading a team providing cost effective solution to business and technical challenges faced in large/complex Telecommunication projects. Business Analysts are working as a company’s representatives in front of the enterprise customer.

Role and Responsibilities

• Provide guidance to the leadership service provider to better understand and articulate the challenges.
• Define and document measurable criteria for solution assessment, proposing solution(s) and bring best practice. It is expected that you will have recognition in the Telecommunication industry as a BSS Domain SME.
• Focus on ensuring the quality of business requirements for enterprise client. You will provide "best practice" in understanding the client requirements, Telecom products and network aspects in order to align the business’s needs.
• The key element of the role is focused on analysis, project design, which can be delivered thought the baseline capabilities of existing product. Most important - stakeholder management as well as expectation management.
• Collecting and collating business requirements for Business-to-Business telecom products on various network technologies.
• Guiding and coaching the business stakeholders through the requirements gathering process.
• Guiding and leading a team of Junior BAs.
• Provide clarification and act as a point of reference for business requirement inquiries by solution design and project delivery teams.
• Work with project teams agreeing approach and keeping them informed of progress.
• Facilitate workshops required to understand and outcome, detailed requirements, and solution behavior.
• Work closely with delivery team to ensure functional and non-functional completeness of the solution
• Create comprehensive and unambiguous documentation that outlines requirement of stakeholder, traceable for testing team and understandable for development team. Develop comprehensive knowledge of the aligned business area and the trust of its business stakeholders.

Required Experience 

• 8+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around BSS/OSS/CRM solutions for Telecoms projects.
• Experience with BSS (CRM, Quotation, Catalog), OSS (Provisioning, Activation, Inventory) and Billing required.
• Strong business analysis background, preferably in a telecom company.
• Team Organizational skills, able to work simultaneously on a number of assignments when required.
• Knowledge of business analysis principles and methodologies including the applicability of different methodologies to different environments and teams.
• Proven ability to work BSS/OSS functionally to drive the accurate capture of requirements, resolving and closing down issues and information shortfall as and when they appear.
• Experience of working within Waterfall & Agile methodology.
• Ability to collaborate and solve challenges.
• Proven experience of successfully working within business and/or IT transformation projects, or projects with B2B products
• Fluent in English & Portuguese languages. 
• Availability to work from the office in a Hybrid mode (at least 3 times per week)

 Education  

• Bachelor’s degree in Computer Science or related field

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