Senior BSS Solution Architect

Netcracker Shaping the Digital Future

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

About the role

We are looking a Senior BSS Solution Architect, with experience in the  full life-cycle Delivery for Telco solutions. This position will assume involvement into solution delivery activities as well as Pre-Sales. The role will help support the Sales team on new or existing customers in all phases in the sales process and will act as OSS/BSS SME (Subject Matter Expert) representing Netcracker in front of our customers.

Role & Responsibilities

• Assist in all phases of the sales and delivery process of BSS Solutions
• Prepare technical part of response to RFPs and RFIs
• Work with multiple Account Executives to support opportunity qualification process
• Direct presentations to prospective customers and partners using knowledge of industry trends and standards and common industry challenges, coupled with NetCracker solution knowledge
• Develop product demonstrations, including specification, testing, and delivery
• Drive the process of delivering high-quality product and architecture presentations and demonstrations
• Demonstrate advanced product concepts
• Assist account teams in ensuring customer satisfaction
• Represent NetCracker as a general industry Subject Matter Expert

Required Experience

• Experience delivering solutions to a Telco Provider
• 10 + years working at a Telco or Systems Integrator vendor with strong technical /architectural knowledge on BSS solutions. 
• Demonstrated knowledge of major industry standards: eTOM, SID, TAM, ITIL, OSS/j, MTOSI, etc
• Demonstrated knowledge of Communications Service Provider business in Retail and B2B domains, wireless and wireline services
• Demonstrated knowledge in all major BSS functional areas: Channels, Customer Care, CPQ, Product Catalog, Fulfillment, Billing, OCS
• Excellent written, verbal, and interpersonal communication skills, as well as strong strategic and analytical skills
• Ability to work as part of a team to solve complex technical problems and work with accounts in complex environments
• Business-like presence and ability to interact professionally with customers at all organization levels
• Well-developed knowledge and understanding of the global telecommunications marketplace 
• Nice to have: demonstrated knowledge of one or more major local, access, or backbone network communications technologies, including TDM/PDH, SONET/SDH, PSTN/Voice, Dialup/DSL/Dedicated IP, Backbone IP, MPLS, IP VPN, FR/ATM, DWDM, etc.
• Nice to have: IT and/or software development experience in one or more of the following areas: Cloud solutions, DevOps, customer-facing applications, large-scale, mission-critical applications, network management systems, general large-scale system architecture, large-scale databases
• Fluent in English and available to work from our Brazil office in hybrid mode

Education

• Bachelor’s Degree in Computer Science, Engineering or related field

   

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