Senior Business Analyst - OSS

Netcracker Shaping the Digital Future

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

About the role

NetCracker Technology is seeking a Senior OSS Business Analyst with strong expertise in the  OSS , particularly in Resource Inventory and Service Orchestration for different Telecom domains – IP/MPLS, DWDM, MW for B2B and B2C services as well as the Data Migration aspect of those. In this role, you will act as a customer-facing expert, driving the identification of solution and product requirements throughout the analysis, design, implementation, training, migration, and testing phases of projects.

Role & Responsibilites

• Identify, collect, clarify, and organize functional requirements for new solution features and change requests
• Develop system use cases and information models for product, service, and resource management domains within OSS/BSS products
• Design solution components, including object models, flows, user interfaces, and integration interfaces
• Configure products to meet specific customer requirements and ensure proper solution delivery
• Validate customer business needs and drive improvements in existing products and solutions
• Capture and share best practices to support pre-sales activities and solution positioning
• Contribute across the delivery lifecycle, participating in analysis, design, prototyping, proof-of-concept, acceptance, and implementation projects
• Perform gap analysis and define new user scenarios for out-of-the-box (OOB) solutions in domains such as: Network planning, design, and build-out, Network maintenance, upgrade, and decommissioning, Service design and activation, Network operations and maintenance
• Conducting market and technology research in the telecommunications industry, learning standards in OSS/BSS, Network Automation and Orchestration
• Participate in the development of new modules and components
• Preparing data mapping and data validation documentation within the scope of ETL processes

Required Experience

• Strong analytical and problem-solving skills
• Excellent skills in object-oriented design (generalization, classification, decomposition, correlation, unification, decision tables)
• University technical degree (maths, physics, IT, telecommunications, programming)
• Experience in software product development and implementation (telecommunications domain preferred)
• Understanding of network architecture and functionality of core/transport, access, and overlay/virtualization networks
• Experience in OSS fulfillment and assurance processes for services and resources for one or several from the following: IP, Carrier Ethernet, SD-WAN, GPON
• Knowledge of UML or other object modeling notations and practical use of data modeling tools
• Solid knowledge of relational and NoSQL databases
• Understanding of OSS/BSS frameworks and telecom standards: TMF, ETSI, ITU, 3GPP, IETF, MEF, ONAP
• Understanding of network management protocols and languages: YANG, REST, gRPC, gNMI, NETCONF, REST, SNMP, CLI
• Good knowledge of SQL
• Experience using JSON for data exchange is a plus
• Understanding of REST services is a plus
• Understanding of software development lifecycles (RUP, Agile, etc)
• Good technical English writing and communication skills
• Minimum of 5 years of experience in senior network engineering or analytical roles
• Availability to work from the office on a Hybrid mode from either our São Paulo or Campinas offices.

 Education  

• Bachelor’s degree in Computer Science, Telecommunications, Maths, Physics or related field

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