Senior Business Analyst - OSS

Netcracker Shaping the Digital Future

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with AI-Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

About the role

We are seeking a Senior OSS Business Analyst with strong expertise in the Telecom OSS domain, particularly in Service Fulfillment and Service Activation for B2B and B2C services. In this role, you will lead a team of business analysts and act as a customer-facing expert, driving the identification of solution and product requirements throughout the analysis, design, implementation, training, and testing phases of projects.

Role & Responsibilites

• Identify, collect, clarify, and organize functional requirements for new solution features and change requests
• Develop system use cases and information models for product, service, and resource management domains within OSS/BSS products
• Design solution components, including object models, flows, user interfaces, and integration interfaces
• Configure products to meet specific customer requirements and ensure proper solution delivery
• Validate customer business needs and drive improvements in existing products and solutions
• Capture and share best practices to support pre-sales activities and solution positioning
• Contribute across the delivery lifecycle, participating in analysis, design, prototyping, proof-of-concept, acceptance, and implementation projects
• Perform gap analysis and define new user scenarios for out-of-the-box (OOB) solutions in domains such as: Network planning, design, and build-out, Network maintenance, upgrade, and decommissioning, Service order management and service orchestration, Network operations and maintenance
• Conducting market and technology research in the telecommunications industry, learning standards in OSS/BSS, Network Automation and Orchestration
• Participate in the development of new modules and components

Required Experience

• In OSS fulfillment (Order Management, Orchestraion)  and assurance processes for services and resources for one or several of the following networks: IP, Carrier Ethernet, SD-WAN, GPON
• Understanding of OSS/BSS frameworks and telecom standards: TMF, ETSI, ITU, 3GPP, IETF, MEF, ONAP
• Understanding of network management protocols and languages: YANG, REST, gRPC, gNMI, NETCONF, REST, SNMP, CLI
• Knowledge of UML or other object modeling notations and practical use of data modeling tools
• Knowledge of relational and NoSQL databases
• Minimum of 5 years of experience in senior network engineering or analytical roles
• Understanding of software development lifecycles methodology (RUP, Agile, etc)
• Strong analytical and problem-solving skills
• Excellent skills in object-oriented design  OOD (generalization, classification, decomposition, correlation, unification, decision tables)
• Experience in software product development and implementation (telecommunications domain preferred)
• Understanding of network architecture and functionality of core/transport, access, and overlay/virtualization networks
• Fluent English writing and communication skills
• Availability to work from the office; Hybrid mode from either Sao Paulo or Campinas office

 Education  

• Bachelor’s degree in Computer Science, Telecommunications, Maths, Physics or related field

#LI-PM1
#LI-Onsite

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/  “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"

Connect with us on LinkedIn and stay up to date on our company news.

#LI-Onsite