Sr. Sales Operations Specialist

Waltham

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best-in-class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.

What's in it for you?
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. 

Summary:

The Sr. Sales Operations Specialist will be responsible for optimizing sales processes, providing analytical support and managing sales tools to ensure that our sales organization meets its targets. This role requires a blend of proactive thinking, operational expertise, and excellent communication skills.

Responsibilities:

  • Act as the primary contact and escalation point for the global Sales team for day-to-day sales operations needs.
  • Develop and improve efficiency of the operational processes and workflows to enhance team productivity and sales performance.
  • Ensure due diligence is conducted on each new sales opportunity with proper analysis to ensure efficiencies prior to commencing the sales cycle.
  • Work closely with Business Profitability Management and Revenue Teams to perform additional sales deal analysis and work interactively with the sales team to maximize efficiencies for each sales opportunity throughout the sales process.
  • Assist in clean up, maintenance, and enforcement of proper usage of CRM tool and ensure data accuracy and integrity within all internal systems.
  • Assist in managing the sales pipeline and forecasts, coordinating and facilitating sales transactions.
  • Coordination of internal approval process of corporate contracts including final documents review and summary set up in ticketing system (JIRA) and validation with necessary departments for contract approval Internal contract review and review for compliance against corporate / internal policies
  • Analysis and approval of customer’s purchase orders and management of internal license data base of the sold products in Jira.
  • Work closely with marketing, delivery, engineering, and product management teams to support sales initiatives and ensure alignment.
  • Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics.
  • Help prepare presentations and materials for the sales team as needed.
  • Participate in qualification calls with the sales team and senior management and assist in capturing meeting notes and action items.
  • Adhoc projects as required

Qualifications:

  • At least 5 years of relevant experience
  • Bachelor’s Degree preferred
  • Strong understanding and experience in working in a global sales team or with a global sales team
  • Familiarity with any Sales Force automation tool
  • Strong analytical skills with proficiency in data analysis and reporting tools
  • Proven experience managing simultaneous multiple priorities
  • Ability to partner cross functionally throughout the company
  • Strong MS excel and PPT skills
  • Self-motivated and able to work in a fast-paced environment\
  • Excellent communication skills
  • Knowledge of business communication via emailing, presentations, conference meetings
  • Strong organizational and decision-making skills

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