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IT Support Intern

Lehi, Utah, United States

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

 

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

  • Two-time winner (2024, 2023) National Top Workplaces
  • Two-time winner (2024, 2023) Top Workplace innovation
  • Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
  • Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
  • Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
  • Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
  • 2024 Cultural Excellence
  • 2024 Technology Industry 
  • 2023 Top Workplace Leadership
  • 2023 Top Workplace Purpose & Values
  • 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

Your opportunity for impact:

NetDocuments is seeking an IT Support Intern to assist our IT team in ensuring employees have a seamless and efficient technology experience. As an IT Support Intern, you will assist the IT support team in maintaining, troubleshooting, and supporting IT infrastructure, systems, and networks within the organization. You will work alongside experienced professionals to gain exposure to real-world IT environments, help resolve technical issues, and ensure systems run efficiently. The ideal candidate is eager to learn, enjoys problem-solving, and is excited about gaining real-world IT experience in a corporate setting.

 

What your contributions will be:

  • Ticketing System Support:
    • Log and track IT support requests in the help desk ticketing system.
    • Provide timely responses and escalate when necessary.
  • Hardware Setup & Maintenance:
    • Set up and configure laptops, monitors, docking stations, and peripherals for new and existing employees.
    • Assist with office moves and workstation organization.
  • Basic End-User Troubleshooting & Support:
    • Provide first-level IT support for Windows and macOS issues.
    • Assist employees with software installation, password resets, and troubleshooting common software/hardware issues.
    • Help with basic networking and VPN connectivity problems.
    • Escalate unresolved issues to Tier 2 support.
  • IT Asset Management:
    • Maintain an accurate inventory of IT equipment, including hardware and software licenses.
    • Assist with device check-ins/check-outs and asset tracking.
  • User Account & Security Assistance:
    • Assist with user account management, including password resets and account creation within Active Directory.
    • Support compliance with IT policies and security best practices.
  • Conference Room & Meeting Support:
    • Set up and troubleshoot AV equipment in meeting rooms.
    • Assist with video conferencing tools such as Teams and Slack Huddles.
  • Exposure to IT Projects:
    • Participate in IT projects and assist with new technology implementations.
    • Gain insight into IT security, updates, and system management.
  • Other duties as assigned

 

Required Education and Experience: 

  • Currently pursuing or recently graduated from an IT-related degree program (Computer Science, Information Systems, or related field).
  • Basic understanding of IT concepts, including networking, hardware, operating systems, and troubleshooting.
  • Familiarity with Windows and macOS environments.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and in a team environment.
  • Good communication skills, both written and verbal.
  • Eagerness to learn and adapt to new technologies.

 

Preferred Qualifications (optional):

  • Experience with Active Directory, Exchange, or other network management tools.
  • Basic knowledge of networking protocols, such as TCP/IP, DNS, DHCP.
  • Experience with troubleshooting common software and hardware issues.

 

What you will gain

  • Hands-on real-world IT experience in a corporate environment.
  • Exposure to enterprise IT tools and practices such as Active Directory, Microsoft 365, and Slack.
  • Opportunity to learn from experienced IT professionals and build a network.
  • Potential for future employment at NetDocuments based on performance.

 

Benefits

 

  • Flexible work hours in office (15–30 hours per week)
  • Access to mentorship and learning opportunities
  • Networking with IT professionals in a leading cloud technology company
  • Hybrid work environment with on-site hands-on learning

 

Compensation Transparency

The hourly compensation range for this position is: $18 - $22 per hour, depending on experience and qualifications.

The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations

#LI-ONSITE

Equal Opportunity 

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. 

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