Office & HR Administrator

Job Summary:

The Office & HR Administrator will ensure seamless office operations and employee support by managing facilities, coordinating office services, and assisting with HR-related tasks. This role combines facility management, employee engagement, and operation coordination to maintain an efficient and welcoming workplace. Fluency in Mandarin is preferred to support communication with global teams and vendors.

Key Responsibilities:

Facility & Office Management (40%)

• Serve as the primary point of contact for facility operations, including maintenance, security, parking, and landlord/vendor relations.
• Oversee office supplies, mail distribution, and reception services (e.g., greeting visitors, managing access control).
• Coordinate with IT, Finance, and Procurement teams for office equipment, network systems, and service contracts.
• Manage office relocations, repairs, and space planning as needed.

Expense Processing & Vendor Management (30%)

• Process and reconcile office-related expenses, including corporate credit card reports, vendor invoices, and utility payments.
• Collaborate with Finance and Procurement teams to track budgets, submit purchase orders, and ensure timely payments.
• Maintain relationships with external vendors (cleaning services, catering, FedEx, etc.) and negotiate contracts as needed.

Employee Services & Event Coordination (30%)

• Provide day-to-day employee support, including handling mail/packages, managing meeting room bookings, and addressing office-related inquiries.
• Assist with employee benefits coordination, such as distributing perks, managing snack/drink supplies, and liaising with providers.
• Organize employee engagement events and team meetings (online or onsite).
• Work closely with key stakeholders to effectively execute daily HR tasks.

Qualifications:

• Experience: 2+ years in office/facility management, HR administration, or operations support. 
• Ability to communicate clearly and effectively, both verbally and in writing, with employees and management.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office/Google Suite; basic HRIS or expense software knowledge a plus.
• Excellent customer service and problem-solving skills.
• Attributes: Proactive, detail-oriented, and ability to thrive in a fast-paced work environment.
• Language: Mandarin proficiency preferred

Preferred Qualifications:

• Familiarity with California labor/office compliance standards.
• Experience managing multi-cultural or global team support.

Compensation Range: $90,000 - $120,000

Commitment to Equal Opportunity:
NetEase embraces diversity and inclusion as one of our core values. NetEase is committed to cultivating a workplace where every individual is respected, valued, and empowered to reach their full potential. At NetEase, we actively seek and welcome qualified candidates from all backgrounds, experiences, and perspectives. Our hiring decisions are based solely on merit. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by applicable law.

We consider all qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other protected characteristic under applicable law. We also comply with applicable federal, state, and local laws regarding applicants with criminal histories. If you require reasonable accommodation due to a disability during any part of the application process, please email accommodations@oc.netease.com.

Official Recruitment Communications:
We care about your safety! All communication from NetEase will come from our official email address (@oc.netease.com). We will never reach out to you on Discord, social media, or other unofficial channels. If you get a message from us that isn’t from our official email, please ignore it and let us know right away. Stay safe and happy job hunting!