Sr. Employee Relations Specialist (Part-time)

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all. 

SCOPE OF ROLE 

The Sr. Employee Relations Specialist is responsible for the development and administration of the employee relations program, policies and procedures and employee advocacy. This position interfaces with employees, government agencies, managers, supervisors, legal, compliance and People Business Partners.  The employee relations specialist will also operate in some People Business Partner capacity supporting areas of the business. 

This is a part-time position.

ROLE RESPONSIBILITIES

The Sr. Employee Relations Specialist job description is intended to point out major responsibilities within the role, but it is not limited to these items.

• Employee Relations. Support PBP’s by providing employee relations counsel and guidance to leadership and management staff regarding serious or sensitive issues such as harassment, employee discipline, performance management, leave or accommodations, terminations and other employee relations issues of moderate to complex difficulty.
• Provides sound advice that balances risk with business needs, ensuring consistency in policy and procedure application. Ensures recommendations are in alignment with company Code of Conduct, Values, Policies and Practices. May assist in conducting difficult employee counseling sessions.
• Remains current with new, evolving employee relations challenges, employment laws and legislative/regulatory changes and proactively recommends solutions to manage them.  Partner with People Business Partners, Legal, Compliance and other teams as needed/required.  Provide HR policy guidance and interpretation. 
• Works independently or with cross-functional teams to prioritize, manage and investigate allegations in a fair, thorough and timely manner, and provides guidance to colleagues on the handling of investigations.
• Review internal processes and make recommendations for improvements; drive solutions that are compliant while supporting business objectives and goals. Build tools and technologies to support a Centers of Excellence model for handing employee relations matters. 
• People Business Partner. Function as an internal consultant to internal leaders to support them in achieving their business objectives. Provide strategic guidance to leaders and managers by providing them with thoughtful coaching related to talent and performance gaps. Provide day-to-day performance management guidance to people managers (e.g., coaching, counseling, career development, disciplinary actions). 
• Project Management. Manages and/or participates in key HR projects and/or cross-functional team initiatives.  May partner on developing programs and tools to advance NeueHealth’s talent infrastructure with key focus on developing high performing people leaders and people managers.  Researches and recommends key updates to HR polices and processes. 
• Other projects or duties as assigned.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

• Bachelor's degree in Human Resources, Business or related field and typically 10 years of employee relations or HR experience required; or typically 15 years or more of employee relations or HR experience in lieu of a degree.
• Understanding of California Labor Laws highly desired.
• Bilingual in English and Spanish highly desired.
• Experience in healthcare industry and high growth companies preferred.
• Capacity to demonstrate excellent judgment and adhere to strict confidentiality requirements.
• Ability to independently lead, manage and execute tasks with multiple conflicting priorities and deadlines. Strong project management skills.
• Exhibit excellent organizational, written, verbal and analytical skills.
• Demonstrated sound decision-making ability and conflict resolution.

PROFESSIONAL COMPETENCIES

• Strong analytical skills.
• Highly organized.
• Ability to build collaborative, trusting and credible relationships.
• Experience balancing business needs and potential compliance risks; skill at developing creative solutions that advance important business objectives while minimizing potential legal risks.
• Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations.

LICENSURES AND CERTIFICATIONS

• Professional certification (PHR, SPHR, etc.) preferred.