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Director of Sales, Amazon Connect

Ontario, Canada

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

NeuraFlash, a fast growing, innovative consulting/product partner of Amazon and Salesforce, is seeking a Director of Sales and leader to build out and scale our Amazon Connect sales team and practice. This is a great opportunity to build out a best in class sales team and go-to market plan for a very differentiated brand in an incredibly hot space - AI, Amazon and Salesforce.

The key responsibility of the role will be to aggressively engage the Amazon Connect and AWS sales and partner team to drive sales opportunities and pipeline.  And then to build out a best in class sales organization to support Amazon as we scale.

This role will engage and partner with the entire NeuraFlash leadership team across Marketing, Sales, Sales Engineering, Product Management, Managed Services, Services Delivery and HR. Cross-company engagement and collaboration will be essential as the goal is to take advantage of an immense opportunity with Amazon, move quickly and to dominate the Amazon Connect market.  

With our extensive experience with contact center, AI, bots, digital channels, Amazon Connect, Workforce Engagement, Service Cloud Voice as well as having limited competition, we have everything in place to achieve our aggressive growth goals.  

The ideal candidate will thrive in an entrepreneurial, high-energy, complex and dynamic environment. We are looking for a proven sales leader, ideally from the contact center/telephony ecosystem, with great drive, strong energy, thought leadership, and initiative to motivate team performance, growth and sales.

We are building an awesome company, and this is a very strategic role at NeuraFlash that will be fully responsible for aligning the Amazon Connect sales and growth strategy and defining and implementing plans to achieve sales and Amazon partner objectives. You will work side by side with NeuraFlash’s CEO, SVP of Sales, and marketing team to plan and execute on the key goals for FY2026 and beyond.

Key Role Responsibilities:

Your position reports to the Company’s CEO with tight partnership with our SVP of Sales and your responsibilities will include, but are not limited to, the following: 

  • Build and leverage your Amazon Connect Sales network as well as Salesforce (focused on voice) to drive sales and pipeline with Amazon Connect and Service Cloud Voice and, most importantly, help NeuraFlash quickly become the go-to partner for the Amazon Connect team and Amazon customers
  • Cultivate and expand our awareness and business partnership with Amazon Executives, Account Execs, Amazon Connect Overlays, SEs and Amazon product leadership 
  • Engage and collaborate along with our leadership with the Amazon Connect product and partner team to help with our brand with Amazon and their customers
  • As we scale the practice, recruit and hire top sales talent to increase our coverage and mind share with the Amazon Connect team
  • Partner with NeuraFlash’s Director of Marketing to create a strong marketing plan to create high awareness within the Amazon Connect team and marketplace. This includes helping create continuous innovative/differentiated content for Amazon Connect including videos, solution packages, customer win stories, and exciting content
  • Partner with NeuraFlash’s Director Of Sales Engineering to create a white glove partner sales model with velocity for the Amazon Connect sales team
  • Partner with NeuraFlash Product Leadership and Marketing team on products, assets and solution packages for Amazon Connect portfolio
  • Partner with our Amazon Connect/Service Cloud Voice delivery team to establish best practices so we can estimate, deploy, and have strong CSAT on our projects.  It’s critical we establish great references early on and then increase with our new logos and land/expand initiatives
  • Partner with NeuraFlash L&D and HR teams to help with identifying right skills for hiring based on market trends and establish a strong certification plan so we can move up partner levels within Amazon at a brisk pace
  • Partner with our NeuraFlash Managed Services team to create recurring revenue opportunities within our Amazon Connect customers

Qualifications:

  • Proven ability to create high performing sales teams and lead them to success
  • Excellent presentation and communication skills
  • A self-starter that can thrive in a fast paced and dynamic start-up environment
  • The ideal candidate will have experience in the contact center/telephony space, have an existing Amazon network and been in the Salesforce ecosystem
  • Salesforce experience (especially Service Cloud) a big plus
  • 4+ years of Sales Leadership Experience
  • Willing to travel up to 50% of the time if needed

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

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