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Enterprise Delivery Lead

Remote - United States

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

The Enterprise Delivery Lead is a senior-level delivery leader with deep experience in driving complex enterprise transformations. They provide strategic oversight and program-level leadership across multi-cloud, multi-platform solutions, ensuring alignment between business objectives, technology strategy, and delivery execution.

As an Enterprise Delivery Lead, you will get the opportunity to work on our largest projects & accounts, translating business vision into actionable solutions enabled by the Salesforce & AWS platforms. 

The Enterprise Delivery Lead is the client’s strategic delivery partner—responsible for turning vision into execution. Often seen as the orchestrator of large-scale programs, the Delivery Lead ensures alignment between business goals, platform strategy, and delivery outcomes. They anticipate risks before they surface and proactively guide teams to stay on track. In moments of complexity, change, or escalation, the Delivery Lead takes the wheel—mobilizing cross-functional teams, driving resolution paths, and ensuring the program remains aligned to value.

Key Responsibilities Include:

  • Align with executives to define vision, scope, and strategic priorities for enterprise programs
  • Oversees cross-functional delivery across workstreams, ensuring governance, timelines, and value realization
  • Bridges business and technical teams to drive execution, manage risk, and ensure program success

You will have the opportunity to:

  • Collaborate directly with CxO-level customers to develop experience-led strategic roadmaps that drive the desired business outcomes
  • Lead and facilitate client engagements to execute on the NeuraFlash deliverables, supported by key delivery team members (Solution Architects, Technical Architects, Project Managers, etc.)
  • Lead the team and client in the design of future state operating models and experiences that drive new levels of performance
  • Drive the design of future-state business processes and operating models, leveraging governance strategies and business frameworks to support sustainable transformation, while aligning process improvements to scalable technology solutions on the Salesforce platform
  • Serve as a cross-functional leader, translating complex requirements into user stories, facilitating backlog grooming, and helping clients adopt a shared ownership model for solution success

Required Experience:

  • 7+ years of experience in Management Consulting, Strategy, Technology, or Digital Transformation consulting
  • 3+ years of hands-on multi-cloud and multi-platform delivery consulting utilizing the Salesforce or AWS platform
  • Demonstrated experience in contact center transformation, including telephony platforms
  • Strong background in business strategy definition and business process redesign, with identification of technology enablers
  • Strong collaboration and team building skills, with the ability to work with all levels and roles of an organization effectively
  • Translate strategic and operational requirements into actionable user stories with clear acceptance criteria
  • Collaborate with architects and delivery leads to develop high-level estimates and resource plans
  • Help drive backlog prioritization, sprint planning, and release coordination across cross-functional teams
  • Facilitate Scrum of Scrums for multi-workstream alignment
  • Help to facilitate sprint demos and maintain iterative alignment with business outcomes
  • Ensure development efforts directly support measurable business value

Preferred Skills

  • Experience working with Amazon Connect, Lex, or other Contact Center tools and platforms
  • Structured Problem Solving & Critical Thinking
  • End-to-End Process Design & Optimization
  • Business Process Re-engineering
  • Persona-Based & Process-Driven Discovery
  • Governance Strategy & Operating Model Design
  • User Story Identification, Grooming & Backlog Management
  • Discovery Facilitation & Requirements Gathering

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

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