Care Coach

Neura Health is a venture-backed startup with a mission to improve access and quality of care for neurologic conditions. Our longer-term vision is to find cures by learning from the experience of every neurology patient. We were inspired to create Neura because of two critical problems in neurology: access and quality. Access is subpar because there are not enough neurologists in the country, so the average wait time is 4-6 months, with patients often having to travel hours to access the right specialist. Quality is subpar because diagnoses are based on self-reported data with significant recency bias.

Neura has raised $10.3m in funding from top investors including Next Play Ventures (the fund of former LinkedIn CEO Jeff Weiner), Pear VC (Gusto, DoorDash), KDT (Path.AI), and Norwest Venture Partners (Calm, Talkspace).

Neura serves major neurological conditions including headache, migraine, sleep disorders, epilepsy, neurological pain, concussion, multiple sclerosis, and others. Our platform provides all the tools needed for a highly effective patient-provider relationship, with a goal to improve outcomes and reduce costs. Patients receive an engaging mobile app with a dedicated concierge to ensure that all their care needs are met.

We are looking for a Care Coach who wants to work at the intersection of cutting-edge technology and some of the hardest problems in healthcare. You will be working as part of a clinical team to deliver holistic, comprehensive, and collaborative care to patients with chronic neurological conditions (e.g., migraine; sleep disorders). We are looking for someone who is empathetic, compassionate, mission-driven, collaborative, and results-oriented. You will have the opportunity to learn and practice evidence-based and cutting-edge coaching techniques in digital health to help patients make behavioral changes as they work to maximize symptom relief and get back to engaging in meaningful life activities.

Responsibilities:

• Meet regularly via telehealth with patients who have a variety of neurological conditions to guide them towards their health goals across diet, exercise, stress management, sleep, and more
• Communicate with patients via asynchronous messaging between video visits
• Engage in active listening and provide emotional support to patients going through difficult journeys
• Utilize motivational interviewing, cognitive behavioral coaching, and other behavioral science techniques to help patients overcome barriers and move forward with their health goals.
• Coach patients with insomnia utilizing cognitive behavioral techniques derived from cognitive behavioral therapy for insomnia (CBTI)
• Document coaching visits accurately, succinctly, and in a timely manner.
• Communicate and collaborate with other members of patients’ care team including physicians, physician assistants, nurse practitioners and care concierges.
• Surface opportunities to deepen Neura’s value potential for patients
• Growth potential to influence and help execute care-coaching product improvements.

Requirements:

• 2+ years of health and wellness coaching.
• NBC-HWC Certification
• Proven track record of coaching clients to achieve health goals.
• Solid project management skills
• Experience with motivational interviewing and other behavioral science based coaching techniques such as cognitive behavioral coaching, transtheoretical model (stages of change), etc.
• Tech savvy and able to work well in a digital environment within a fast paced tech startup.
• Soft skills: Excellent communication skills including listening; desire and ability to work within a team of diverse professional disciplines and provide care to patients with diverse backgrounds; growth mindset and lifelong learner with a commitment to constantly honing your coaching craft.
• Empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented.
• Experience working with patients with chronic illness or in a medical setting is a plus but not required. You should have an interest in neurology and working with patients with neurological conditions.
• Experience with coaching people with insomnia and an understanding of cognitive behavioral therapy for insomnia (CBTI) a plus but not required.
• Experience with providing telehealth, working in digital health, and/or startup experience would be beneficial but not required.

Compensation & Hours: 

• This is a contract-to-hire role expected to be about 8 hours per week to start, paid per session.
• Part-time compensation ranges from $25-$30/hr.
• If the role converts to full-time, the salary range is between $50k and $60k annually plus benefits.

A bit about us:

• Liz Burstein is the CEO and was previously Head of Product at Maven Clinic, Director of Product at Zocdoc and Senior Product Lead at LinkedIn. She has a decade of experience in the tech industry, and a wealth of knowledge in the health tech domain.
• Sameer Madan is the CTO and was previously an engineer at Facebook for 9 years. At Facebook, Sameer built Live Video and was the technical lead on that, among many other products. He has a decade of experience in software development.

If you'd like to learn more about our company, check out our website.

Join us as we work to improve access to care for neurological conditions (migraine, epilepsy, sleep disorders, Alzheimer’s, etc.) and truly make an impact in the lives of patients.