Care Coach

Brick-and-mortar neurology clinics often face overwhelming patient demand, leading to long wait times. Nationwide, the wait to see a neurologist is 4-6 months. This delay in care can be especially critical for patients with progressive neurological conditions, where timely intervention is essential. The traditional model struggles to keep pace with growing needs, leaving many without access to the specialized care they urgently require.

Neura Health is building the nation’s largest virtual neurology practice, as well as an all-in-one place for patients to manage their longitudinal disease journeys. We’re redefining the future of neurology through cutting-edge technology, compassionate care, and a relentless commitment to better outcomes. By combining advanced data analytics and AI-assisted diagnostics, we're enabling earlier detection, personalized treatment, and continuous monitoring for neurological conditions such as chronic headaches, chronic pain, epilepsy, memory disorders, and more.

With over $22M in backing from world-class investors, Neura is on a mission to revolutionize neurology care. We are serving a massive market (over 145m Americans have neurological issues) that is deeply underserved. Our mission is to assure access and quality of care for neurologic conditions. If you're driven by purpose and excited to shape the future of brain health, we invite you to be part of our transformative journey.

We are looking for a Care Coach who wants to work at the intersection of cutting-edge technology and some of the hardest problems in healthcare. You will be working as part of a clinical team to deliver holistic, comprehensive, and collaborative care to patients with chronic neurological conditions (e.g., migraine; sleep disorders). We are looking for someone who is empathetic, compassionate, mission-driven, collaborative, and results-oriented. You will have the opportunity to learn and practice evidence-based and cutting-edge coaching techniques in digital health to help patients make behavioral changes as they work to maximize symptom relief and get back to engaging in meaningful life activities.

Responsibilities:

• Meet regularly via telehealth with patients who have a variety of neurological conditions to guide them towards their health goals across diet, exercise, stress management, sleep, and more
• Communicate with patients via asynchronous messaging between video visits
• Engage in active listening and provide emotional support to patients going through difficult journeys
• Utilize motivational interviewing, cognitive behavioral coaching, and other behavioral science techniques to help patients overcome barriers and move forward with their health goals.
• Coach patients with insomnia utilizing cognitive behavioral techniques derived from cognitive behavioral therapy for insomnia (CBTI)
• Document coaching visits accurately, succinctly, and in a timely manner.
• Communicate and collaborate with other members of patients’ care team including physicians, physician assistants, nurse practitioners and care concierges.
• Surface opportunities to deepen Neura’s value potential for patients
• Growth potential to influence and help execute care-coaching product improvements.

Requirements:

• 2+ years of health and wellness coaching.
• NBC-HWC Certification
• Proven track record of coaching clients to achieve health goals.
• Solid project management skills
• Experience with motivational interviewing and other behavioral science based coaching techniques such as cognitive behavioral coaching, transtheoretical model (stages of change), etc.
• Tech savvy and able to work well in a digital environment within a fast paced tech startup.
• Soft skills: Excellent communication skills including listening; desire and ability to work within a team of diverse professional disciplines and provide care to patients with diverse backgrounds; growth mindset and lifelong learner with a commitment to constantly honing your coaching craft.
• Empathetic, mission-driven, collaborative, precise, transparent, compassionate, results-oriented.
• Experience working with patients with chronic illness or in a medical setting is a plus but not required. You should have an interest in neurology and working with patients with neurological conditions.
• Experience with coaching people with insomnia and an understanding of cognitive behavioral therapy for insomnia (CBTI) a plus but not required.
• Experience with providing telehealth, working in digital health, and/or startup experience would be beneficial but not required.

Compensation & Hours: 

• This is a contract-to-hire role expected to be about 8 hours per week to start, paid per session.
• Part-time compensation ranges from $25-$30/hr.
• If the role converts to full-time, the salary range is between $50k and $60k annually plus benefits.

About the founders:

• Liz Burstein is the CEO and was previously Head of Product at Maven Clinic, Director of Product at Zocdoc and Senior Product Lead at LinkedIn. She has fifteen years of experience in the tech industry, and a wealth of knowledge in the health tech domain.
• Sameer Madan is the CTO and was previously an engineer at Facebook for 9 years. At Facebook, Sameer was the technical lead for Live Video, and built several well known products such as Facebook Mentions, threaded-ranked comments, and more.

Neura is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.