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Response Services Coordinator- Part time

Philadelphia or Remote

Who We Are 

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
 
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Responsibilities:

  • Make outreach daily via phone, email, and text messaging to patients who need mental health support. 
  • Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
  • Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
  • Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
  • Assisting the development in NeuroFlow digital health content and assigning relevant content  to patients. 
  • Maintain timely documentation of all patient communication and services provided. 
  • Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
  • Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
  • Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
  • Assist with tracking data and outcomes to improve the quality of our response services. 
  • Assist with program accreditation achievement and maintenance of program standards.

 

About You:

  • You have at least a Bachelor’s degree in psychology, social work, or related field.
  • You have 2+ years of behavioral health experience.
  • You are flexible and adaptive to a growing program and improving processes. 
  • You are professional and organized in both written and verbal communication.
  • You love to be challenged everyday and thrive in a fast-paced, independent environment.
  • You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
  • You are passionate about using technology and innovation to improve access to behavioral health services.

Responsibilities:

  • Make outreach daily via phone, email, and text messaging to patients who need mental health support. 
  • Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.  
  • Utilize the Columbia Suicide screening tool, SAFE-T Protocol, and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. 
  • Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. 
  • Assisting the development in NeuroFlow digital health content and assigning relevant content to patients. 
  • Maintain timely documentation of all patient communication and services provided. 
  • Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.  
  • Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.  
  • Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. 
  • Assist with tracking data and outcomes to improve the quality of our response services. 
  • Assist with program accreditation achievement and maintenance of program standards. 

About You:

  • You have at least a Bachelor’s degree in psychology, social work, or related field
  • You have 2+ years of behavioral health experience
  • You are flexible and adaptive to a growing program and improving processes. 
  • You are professional and organized in both written and verbal communication
  • You love to be challenged everyday and thrive in a fast-paced, independent environment
  • You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. 
  • You are passionate about using technology and innovation to improve access to behavioral health services

This position will be called upon as needed. You can indicate your preferred shifts the month before assignment. 

This position can be fully remote. 

Willing to take preferred shifts during weekdays, weekends, and holidays (shifts between 9am-8pm ET - usually broken into 9am-2:30pm + 2:30pm-8pm shifts)

$25 an hour

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

 

As a HIPAA compliant organization

All team members shall:

  1. Act in accordance with NeuroFlow’s Information Security Policies.

  2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

  3. Report security events or other risks to the organization

  4. Execute organizational security processes or activities

  5. Perform security responsibilities that defined and communicated for their role

  6. Be responsible for their actions regarding the security of organization

 

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