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Sr. Clinical Product Manager

Philadelphia

Who We Are 

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
 
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Job Summary:
We’re looking for a senior-level product manager with experience in the healthcare space, preferably with experience in behavioral health and/or measurement-based care. If you’re a natural storyteller and strategist, thrive in growth-stage startups, have worked with large enterprise customers, and are adept at managing senior-level stakeholders, keep reading!

Responsibilities:

Product Strategy and Vision: Develop and articulate a compelling product vision and strategy for your slice of the product, using company KPIs as your guide. Define the product roadmap and ruthlessly prioritize to ensure that we’re always solving the most impactful problems.

Stakeholder Management: Collaborate with external customer and prospect partners, effectively communicating vision, roadmap, and progress while brokering solutions and building trust.

Cross-Functional Leadership: Use your powers of “influencing without authority” to drive alignment and action across teams. Partner closely with engineering, design, data, finance, sales, marketing, and client success to move projects forward. 

Market and User Research: Conduct thorough qualitative and quantitative research, analyze industry trends, and identify customer pain points and opportunities. Leverage customer and user interviews, surveys, personas, and other tools to deeply understand end user behavior, preferences, and needs.

Product Analytics: Define product and feature KPIs and success criteria to measure effectiveness. Continuously iterate on product features and functionality based on data insights to optimize user experience and drive business outcomes. Build reports in Mixpanel and/or BI tools using SQL.

 

Product Development: Lead the end-to-end product development lifecycle, from ideation to launch (and post-launch!). Define product requirements and collaborate with build teams to ensure the efficient delivery of measurable, high-quality solutions to the right problems. 

Team Mentoring: Help uplevel the team through ongoing guidance and mentorship. Lead by example while embodying NeuroFlow’s leadership principles: humility, caring, integrity, courage, gratitude, inspiration, and purpose-driven.

Requirements:

  • 6 plus years experience in product management, ideally in startups or SaaS, with a prior Sr. Product Manager role. 
  • Healthcare industry enterprise experience, especially with behavioral health and/or measurement-based care (understanding therapy best practices and programs).
  • Proficiency in complex B2B dashboard platforms and consumer-facing applications.
  • Mastery of agile methodologies, cross-functional collaboration, and data-driven decision-making.
  • Track record of launching impactful products, driving growth and customer satisfaction.
  • Strong analytical, leadership, and collaboration skills.
  • UX design & wireframing experience with an ability to collaborate with designers.
  • Exceptional problem-solving and storytelling abilities.
  • Entrepreneurial mindset and passion for startups and innovation.
  • Commitment to NeuroFlow’s mission and the role you will play in bringing it to life. 

Security Requirements

  • United States Citizenship
  • Applicants selected will be subject to a security investigation and eligibility requirements for access to classified (Public Trust) information.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

 

As a HIPAA compliant organization

All team members shall:

  1. Act in accordance with NeuroFlow’s Information Security Policies.

  2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

  3. Report security events or other risks to the organization

  4. Execute organizational security processes or activities

  5. Perform security responsibilities that defined and communicated for their role

  6. Be responsible for their actions regarding the security of organization

 

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