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IT Administrator

Philadelphia

Who We Are 

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
 
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

How You Will Help: As an IT Administrator, you will play a vital role in ensuring the seamless operation and security of our IT systems and services. You will support the onboarding and offboarding processes for team members and manage essential IT infrastructure, including Email, Identity Provider (IDP), VPN, device support, Device Management (MDM), office audio-visual (AV) systems, and WiFi. Your attention to detail and proactive approach will ensure our team has the tools and access they need to thrive.

Responsibilities:

  • Manage and support the onboarding and offboarding of team members, including account setup, access provisioning, and hardware configuration.
  • Administer key systems and services, such as Email platforms, IDP, VPN solutions, and MDM tools.
  • Provide comprehensive device support for company devices, ensuring timely troubleshooting and resolution of technical issues.
  • Troubleshoot and provide support for software, network, and user account issues to maintain productivity.
  • Maintain and manage office wifi, audio-visual systems and conference room technology to facilitate seamless meetings and connectivity.
  • Implement and uphold IT security policies and best practices to protect company data and infrastructure.
  • Collaborate with other departments to understand and address their IT needs, providing timely and efficient solutions.
  • Coordinate and work with the People and Cybersecurity teams to ensure IT processes align with organizational needs and security standards.
  • Assist with IT inventory management, including procurement, tracking, and maintenance of hardware and software assets.
  • Stay current with industry trends and emerging technologies to continuously improve the IT environment.
  • Document processes, procedures, and solutions to build a robust knowledge base for the IT team and end users.

What We Are Looking For:

  • Experience: 2+ years in an IT administration or related role.
  • Technical Expertise: Experience with administering and supporting systems like Google Workspace,  VPN configurations, MDM solutions, and telecom. 
  • Problem-Solving Skills: Strong analytical and troubleshooting skills to identify and resolve technical challenges efficiently.
  • Communication: Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical users.
  • Team Player: Collaborative attitude with a proactive approach to assisting team members and improving IT processes.
  • Adaptability: Ability to manage and prioritize multiple tasks in a fast-paced, startup environment.

 

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

 

As a HIPAA compliant organization

All team members shall:

  1. Act in accordance with NeuroFlow’s Information Security Policies.

  2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

  3. Report security events or other risks to the organization

  4. Execute organizational security processes or activities

  5. Perform security responsibilities that defined and communicated for their role

  6. Be responsible for their actions regarding the security of organization

 

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