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Business Analyst

Philadelphia

Who We Are 

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
 
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Position Overview: 

We are looking for a Business Analyst/Junior Project Manager to support enterprise-scale stakeholder relationships specifically in the VA and/or with government-focused clients, assisting the Client Success Executive in ensuring alignment with clients' strategies and driving ROI from their investment in NeuroFlow. You'll provide support for cross-functional collaboration on the delivery of tailored solutions that enhance customer success and promote long-term partnerships. 

What you will do:

  • Assist with project planning by supporting the monitoring, execution and communication of project milestones and deliverables.
  • Assist with the development of enterprise-scale stakeholder relationships to support the goals of customer retention. 
  • Help demonstrate client value and support execution of renewal opportunities, balancing customer requests while keeping the business needs of NeuroFlow top of mind. 
  • Assist with cross-functional collaboration to ensure that customer feedback is being shared and acted upon by the appropriate group within NeuroFlow; support the management of internal relationships to help ensure execution against customer performance expectations. 
  • Assist with the monitoring of customer success goals and documentation of renewal risks
  • Assist with development of best practices for internal processes. 
  • Assist with account management client activities to help ensure deliverables are being met. 
  • Assist with representing PM and/or other project area representatives in meetings and communicate content to PM and team when necessary.

 

Who you are: 

  • A trusted problem-solver who supports client relationships and helps ensure project success through timely and successful execution of project deliverables. 
  • A proficient project manager who is also capable of executing against day-to-day needs of the client. 
  • A professional comfortable with client facing interaction when necessary to represent the company.
  • A professional with strong communication skills both verbal and written.

Qualifications:

  • Experience in project management, business analysis, or account management, preferably in healthcare, government, or SaaS industries.
  • Strong analytical and problem-solving skills, with the ability to assess client needs and recommend solutions.
  • Familiarity with customer success metrics, project management methodologies, and stakeholder engagement strategies.
  • Excellent written and verbal communication skills, with the ability to interact effectively with clients and internal teams.
  • Proficiency in Microsoft Office, project management tools (e.g., Jira, Asana, Trello), and CRM platforms (e.g., Salesforce, HubSpot).

Minimum Qualifications:

  • Bachelor’s degree in Business Administration, Project Management, Healthcare Management, or a related field (or equivalent work experience).
  • 1-3 years of experience in a relevant role such as project management, business analysis, or client success.
  • Basic understanding of healthcare, government contracting, or SaaS business models is a plus.
  • Ability to work independently and collaboratively in a fast-paced, remote-friendly environment.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

 

As a HIPAA compliant organization

All team members shall:

  1. Act in accordance with NeuroFlow’s Information Security Policies.

  2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

  3. Report security events or other risks to the organization

  4. Execute organizational security processes or activities

  5. Perform security responsibilities that defined and communicated for their role

  6. Be responsible for their actions regarding the security of organization

 

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