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Senior Client Executive

Philadelphia

Who We Are 

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
 
We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default.  NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Position Overview

We are seeking an experienced Client Executive to retain and grow an assigned book of business comprised of high-value client relationships. This role requires a seasoned retention and growth professional who leverages their deep knowledge of healthcare and its associated business models with their demonstrated history of driving the highest levels of client retention and revenue expansion to build executive-level partnerships that deliver measurable business outcomes for our clients.

Key Responsibilities

Strategic Client Management

  • Own and manage complex, high-value client relationships with minimal supervision
  • Develop and execute comprehensive strategic plans that link measurable business outcomes for our clients to our value
  • Build, expand and maintain executive-level relationships with C-suite and VP-level stakeholders at client organizations
  • Constantly navigate the client landscape to uncover opportunities to align NeuroFlow’s evolving value proposition where it will most resonate and maximize the value achieved by the client. 

Revenue and Retention Performance

  • Consistently exceed retention targets for assigned NeuroFlow book of business 
  • Consistently exceed assigned annual recurring revenue goals 
  • Apply the highest level of client discovery skills to uncover and mine opportunities for NeuroFlow to align with business goals of the client and their broader organization 

Client Success & Risk Management

  • Proactively identify, mitigate and resolve risks contributing to potential client turnover in assigned client book of business
  • Successfully navigate and manage complex client situations
  • Own the entire client relationship for assigned book of business serving as primary escalation point for executive-level relationships

Leadership & Collaboration

  • Exercise independent judgment in selecting methods and approaches for acting on complex client challenges and opportunities within assigned book of business
  • Mentor Client Executive colleagues, sharing expertise and best practices
  • Collaborate with senior leadership on strategic client initiatives and account planning
  • Own up to the minute knowledge of the health of assigned book of business and relevant pipeline / renewal levers as measured by NeuroFlow
  • Network strategically with key contacts across both client and internal to NeuroFlow

Required Qualifications

Experience

  • Minimum 7+ years of experience or equivalent in account management role that carries both revenue and retention responsibilities, with preference for healthcare technology or SaaS environments (ideally Healthcare SaaS) in complex selling environments
  • Proven track record of growing accounts and consistently exceeding both revenue and retention targets
  • History of successful executive-level engagement with C-suite and senior leadership stakeholders
  • Experience leading complex client strategy development and execution

Knowledge & Expertise

  • Deep understanding of healthcare industry trends, payment model trends, medical cost risk shifts, regulations, and market dynamics
  • Comprehensive knowledge of health system and payor business models, operational challenges, and growth opportunities
  • Strong history of driving success from ability to develop and maintain relationships with C-suite and senior executive stakeholders
  • Demonstrable application of both strategic account and opportunity planning
  • Proven mastery of expansion strategies and value-based selling methodologies
  • History of retention and growth of a multi-million dollar assigned book of business

Skills & Competencies

  • Strong analytical skills with proven ability to determine value indicators and measure ROI
  • Exceptional communication and presentation skills for executive-level interactions
  • Inquisitive nature with comfort and expertise in performing client discovery to uncover client needs and opportunities
  • Ability to synthesize complex information quickly and distill into simple concepts
  • Strong narrative skills with ability to articulate strategy and value propositions clearly and persuasively
  • Complex selling acumen with commitment to excellence 

Leadership Qualities

  • Independent work style with ability to prioritize effectively with minimal supervision
  • Innovative problem-solving approach with ability to develop creative solutions for complex challenges
  • High emotional intelligence and ability to navigate sensitive client situations
  • Proven ability to lead cross-functional initiatives and complex client strategies

Success Metrics

  • Consistent achievement of retention targets for assigned enterprise accounts
  • Consistent achievement of assigned client expansion goals
  • Delivery of high client satisfaction scores and executive relationship growth
  • Successful mitigation of churn risks and client escalations
  • Quality and impact of strategic account plans and business reviews

This role offers the opportunity to work with high value clients while driving significant business impact through strategic relationship management and revenue growth. The ideal candidate will thrive in a high-stakes environment where executive-level relationship building and strategic thinking are essential for success.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 


*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

 

As a HIPAA compliant organization

All team members shall:

  1. Act in accordance with NeuroFlow’s Information Security Policies.

  2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

  3. Report security events or other risks to the organization

  4. Execute organizational security processes or activities

  5. Perform security responsibilities that defined and communicated for their role

  6. Be responsible for their actions regarding the security of organization

 

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