Customer Service Specialist

(Eligible for our Referral Bonus Program - Please be sure to indicate the NEW Cooperative employee on your application.)

Position Summary/Objective: Fulfills the demands of the location by providing agronomy and grain-related customer services in a safe and effective manner.

Essential Duties & Responsibilities: Include but are not limited to the following:

Operations

• Is responsible for weighing incoming and outgoing grain.
• Assists in settling grain in a timely manner.
• Maintains some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
• Is aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary.
• Assists in loading and unloading of products from vehicles based on work orders.
• Unloads and loads grain from trucks and wagons.
• Fill and transport NH3 equipment.
• Assist in other areas of the location as needed.

Maintenance

• Keeps resource manuals accessible and current.
• Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
• Assists in setup & maintenance of equipment.
• Performs standard routine maintenance of equipment.
• Maintains grain quality.

Customer Service

• Provides fast, efficient, and courteous service always.
• Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.

Billing

• Ensures all items sold are delivered and charged in a timely manner.
• Bills products picked up by customers.
• Correctly splits tickets for landlords, etc. as directed by growers.

Other

• Uses all tools, equipment, and vehicles carefully and for their intended use.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.

 

Basic Employment Expectations:

Safety

• Performs work in a safe manner at all times and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism 

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes NEW Cooperative through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.

 

Qualifications & Requirements:

• Must be licensed and insurable to drive.
• Understand the importance of providing extremely high levels of customer service.
• High school diploma or GED with 1-3 months of related experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Understand the seasonality of the farm supply business and the in-season time commitment.
• Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
• Possesses problem solving capability and understands the operational process

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position will rarely work in wet or humid, extreme cold/heat (all non-weather) conditions, toxic or caustic chemicals, or vibration.
• Position will occasionally work near moving mechanical parts, work in high, precarious places, in fumes or airborne particles, risk of electrical shock, work in explosive atmosphere.
• Position will frequently work in outdoor weather conditions.

Disclaimer: This job description indicates the general nature and minimum level of work expected. It is not designed to cover every activity, duty, or responsibility required of the employee. The employee may be asked to perform other duties related to the successful performance of the job.