SolarWinds Orion Engineer

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SUMMARY:  We are currently seeking a SolarWinds Orion Engineer to join our team and assist in monitoring, optimizing, and managing IT infrastructure. The ideal candidate will have experience with SolarWinds products, especially Orion, and a strong focus on ensuring high availability and performance across networks

PRIMARY DUTIES:

• SolarWinds Orion Administration: Install, configure, and maintain the SolarWinds Orion platform to monitor and optimize client network infrastructure, including servers, switches, routers, and other network devices.
• Monitoring & Troubleshooting: Proactively monitor network performance, identify issues, and provide timely troubleshooting to ensure high availability and performance of systems.
• Configuration & Customization: Configure SolarWinds NPM (Network Performance Monitor), NCM (Network Configuration Manager), SAM (Server & Application Monitor), and other SolarWinds modules to meet client needs and optimize network monitoring.
• Alert Management: Develop custom alerts, notifications, and dashboards in SolarWinds Orion to track network health and performance metrics.
• Reports & Dashboards: Create detailed reports and build customized dashboards to deliver actionable insights into network health and performance.
• Integration & Automation: Integrate SolarWinds with other monitoring tools, ITSM platforms, and business systems. Automate workflows and network management tasks where applicable.
• Security & Compliance: Ensure the security, reliability, and compliance of the SolarWinds platform, including regular patching and vulnerability assessments.
• Collaboration: Work closely with network engineers, system administrators, and other technical teams to understand requirements and ensure optimal network monitoring setups.
• Documentation: Maintain accurate documentation of configurations, monitoring setups, and troubleshooting steps for future reference.
• Training & Support: Provide training and support to internal teams and clients regarding SolarWinds tools, and troubleshoot technical issues as needed.

COMPENTENCY:

• 3+ years of experience in managing, configuring, and supporting SolarWinds Orion (NPM, SAM, NCM, etc.).
• Strong understanding of network protocols, performance metrics, and network management best practices.
• Proficiency in creating custom dashboards, alerts, and reports in SolarWinds Orion.
• Experience with network performance monitoring, SNMP, and MIBs.
• Familiarity with integrating SolarWinds with other IT management tools (e.g., ServiceNow, Splunk, etc.).
• Knowledge of IT security best practices, particularly in securing monitoring platforms.
• Strong problem-solving skills with the ability to troubleshoot complex network issues.
• Experience with scripting (PowerShell, SQL, etc.) for automating tasks is a plus.
• Relevant certifications (SolarWinds Certified Professional, Cisco CCNA, CompTIA Network+, etc.) are a plus.

REQUIRED EDUCATION & EXPERIENCE:

• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Attention to detail and ability to document technical information clearly.
• Team-oriented with the ability to collaborate across departments.
• Self-starter with a proactive approach to problem-solving.

LANGUAGE SKILLS: Proficiency in English

QUALIFICATIONS:

• CCNA, CCNP Certifications Preferred.
• SCP certification is a bonus.

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: : Full Time, 40 hours per week, plus overtime as needed. Working hours may fluctuate depending upon the client’s needs.

TRAVEL: None

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