Field Technician – Physical Security

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:

We are seeking a skilled Field Resource Technician with expertise in installing and servicing physical security systems. The ideal candidate will have an intermediate understanding in programming and installing Avigilon, Brivo, and OpenPath systems and equipment. Familiarity with DSC intrusion systems, door intercoms, and infrastructure cabling is essential. This role requires a hands-on professional who can work independently or as part of a team to ensure the successful installation, programming, and maintenance of various security systems.

PRIMARY DUTIES:

• Set up and program physical security systems, including cameras (Avigilon), access control systems (Brivo, OpenPath), and intrusion detection systems (DSC).
• Install and configure door intercom systems.
• Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements.
• Run and terminate cables for AV and security systems, including structured cabling (CAT5e/6, fiber optics, etc.).
• Install and manage infrastructure cabling to support AV and security devices.
• Ensure all cabling is installed according to industry standards and safety regulations.
• Testing and Troubleshooting:
• Perform system testing to ensure proper operation and functionality.
• Diagnose and repair technical issues related to security systems.
• Provide on-site support to resolve installation and operational challenges.
• Configure and program Avigilon, Brivo, and OpenPath systems according to project requirements.
• Troubleshoot and resolve programming issues related security systems.
• Interact with clients to ensure their needs are met and provide technical support as required.
• Offer training to end-users on how to operate installed systems.
• Always maintain a professional and customer-focused attitude.

REQUIRED EDUCATION / EXPERIENCE:

• 5 years’ experience with installation of Physical Security.
• Experience in a field service role or similar position
• Strong people skills required
• Proven ability to establish, manage and prioritize multiple projects with excellent project planning and execution skills
• Knowledge of industry standards and best practices of security installations

LANGUAGE SKILLS:

• Employee should be fluent in English.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Work in an indoor/outdoor environment.
• The employee is required to talk in a clear, audible voice.

EXPECTED HOURS OF WORK: 8 am to 4 pm

TRAVEL: To job sites within the geographical area of PA,NJ,DE,MD,VA,NY

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