Digital Program Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Background and Position Description:

A global pharmaceutical company is advancing its clinical AI strategy to enhance their customer interactions, improve efficiency and enhance experiences while replicating best practices and learnings around the globe. They have invested in a center of excellence dedicated to improving and advancing core capabilities around AI and Automation. The team works closely with the global/affiliate brand and cross-functional teams to define, build, execute, and measure clinical performance.

As the Account Manager, you will lead clinical portfolio projects with global and/or local brand teams, tech teams, UX, Omnichannel, compliance, medical, legal, regulatory, and other cross functional partners to ensure execution against defined project plans. You will be expected to be a proactive problem solver and to develop and maintain long-term, trusting relationships with colleagues.  

Key Objectives:

• Ensure frequent, continuous, and effective communications with team members and stakeholders to set expectations and negotiate priorities appropriately,
• Define, oversee, and maintain a master timeline for all projects in motion utilizing project management software and communicating with scrum masters who manage specific workstreams
• Track and communicate the progress of initiatives to internal stakeholders and external agency partners
• Ensure the timely and successful delivery of work according to company standards
• Proactively identify and resolve issues before they impact the business
• Provide ongoing solutions and feedback to help improve the operating model, streamline work across the affiliate, and enable compliance and efficiency
• Partner with marketing teams and internal capabilities teams across affiliates to understand brand strategy and deliver the best experience for our customers
• Consolidate and deliver feedback between internal partners while looking for operational efficiencies to streamline work
• Review the overall health of projects using data-driven information to interpret monthly reports and influence enhancements

Minimum Experience/Personal Skill Requirements:

• Bachelor’s Degree
• 10-12 years of digital marketing experience

Additional Preferences:

• Knowledge of digital development lifecycle principles and best practices, including scrum.
• Background in pharma heavily preferred.
• Understand agency structures and processes.
• Demonstrate strong working knowledge of MLR process steps.
• Proven ability to manage multiple projects at a time.
• Operates with a sense of urgency and uses sound judgement to escalate issues or work around roadblocks vs. waiting for direction.
• Demonstrated enthusiasm and ability to work under pressure to meet deadlines.
• Proven ability to be an agile learner, and to develop expertise over time / with exposure to complex concepts.
• Experience delivering client-focused solutions to meet customer needs.
• Demonstrated verbal and written communication skills.
• Proven planning and organizational skills.
• Fast response times.
• Ability to lead without authority.
• Excellent note-taking abilities.
• Seeks out and acts on feedback; strong self-awareness and demonstrated EQ.
• Understand and support use of agile methodologies
• Background in AI and automation work preferred.
• Exemplify professional experiences working with diverse teams, populations, and cultures

Education Requirements:

BA/BS

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