Physical Security Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

SUMMARY:  The Security Engineer is responsible for engineering, implementation, and ongoing support for some of the most critical and important customers in New England. This role requires regular collaboration with company solutions architects, field technicians, project managers, vendors, and most importantly, direct interaction with customers and other external project stakeholders. The ideal candidate will possess strong organizational and communications skills along with experience configuring and managing multiple security technologies. Solutions typically include a mix of access control, video surveillance, intrusion systems and networks.

An ideal candidate will have experience with some of the systems within the New Era portfolio. The Security Engineer should have knowledge of legacy systems along with a willingness to learn new systems and become certified as appropriate. An ability to quickly learn new systems is more important than system specific experience. Seasoned experience with Avigilon, Genetec, Exacq, Lenel/S2, Bosch Intrusion Detection and other enterprise grade security solutions is desirable.

PRIMARY DUTIES include but not limited to: 

• Perform integration of security systems, including video surveillance, access control;
• Plan and perform system and software upgrades for security applications;
• Security systems applications engineering and configuration;
• Perform provisioning, configuration and testing of system components in the lab and on-site to validate design concepts;
• Perform pre-sales and post-project site surveys as needed;
• Stage and program security solutions prior to field installation;
• Review drawings (i.e. architectural, electrical, mechanical and civil) in order to identify potential design and installation problems;
• Coordinate with contractors and customers for engineering requirements on projects;
• Clearly communicate scope and requirements to customers, contractors, and suppliers;
• Coordinate project schedule and project related information with Project Managers;
• Track and maintain engineering phases of assigned projects with Project Managers;
• Conduct project-based end user and system training.
• Provide field support of security systems including video, access control, etc.;
• Provide remote support of security systems including video, access control, etc.;
• Provide engineering escalation support for technicians;
• Identify and resolve system application and interoperability issues;
• Collaborate with New Era Network Engineers to support LAN/WAN topologies;
• Serve as a Subject Matter Expert (SME) on security engineering needs;
• Analyze data collected during site surveys;
• Assist with generation of performance verification and field device testing plans;
• Assist in the development of drawing sheet requirements for a design package;
• Assist in mentoring associate engineers;
• Participate in Quality Control and Quality Assurance reviews;
• Provide on-call support when required;
• Contribute to the process improvement vision team.                                             

COMPETENCIES:

• Superior written and verbal communications skills;
• Ability to work under pressure, multi-task, prioritize and effectively manage one’s time;
• Commitment to maintain pace with evolving technologies and products;
• Industry based product certifications (or willingness to achieve such certifications);
• Ability to pass a comprehensive background screening process;
• The ability to work under pressure and with a sense of urgency to deadlines
• The ability to multi-task, prioritize and effectively manage one’s time;
• Experience working within state and local government space is desirable.

REQUIRED EDUCATION & EXPERIENCE:           

• A Bachelor’s degree and a minimum of three years’ experience, an Associate of Science degree with five years’ experience, or a minimum of seven years’ direct experience is required.

PHYSICAL DEMANDS:    

• Regularly spend long hours sitting and using office equipment and computers
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Lift and carry up to 25 pounds

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