Project Coordinator - Hybrid

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

The Project Coordinator - Hybrid opening is full-time and comes with strong benefits and 29 days of PTO (including Holidays). 

The Project Coordinator - Hybrid is responsible for contributing to a high level of customer satisfaction by scheduling the necessary resources, labor, and materials to complete an assigned project within the terms of the appropriate contract. Works in a team environment and in conjunction with customers, subcontractors/ technicians, and equipment vendors to ensure that the scope of work is clearly defined, the assigned sub/tech has the correct skill set for the project, and the correct material is ordered and delivered to the site.

PRIMARY DUTIES include but are not limited to: 

• Understand the scope of work requested by customers and then schedule field technicians for assigned work.
• Provide timely status updates to customers.
• Gather deliverables.
• Document installation notes and job progress.
• Verifying technician check-in and check-out.
• Participate in team calls with updates.
• Strive to understand budgets and contracts in place with assigned customers.
• Close out work orders and prepare for billing.
• Obtain vendor invoices in a timely manner.
• Meet metrics related to margin, start times, project deadlines, and invoicing deadlines.
• Develop strong business relationships with customers and field technicians.
• Work with the customer’s internal software system as applicable.

 COMPETENCIES:

• Must have excellent organizational skills.
• Possess a strong drive for success.
• Ability to make independent decisions.
• Flexible and able to embrace change.
• Strong phone skills/communication – will spend considerable time on video conferences, phone, and email.
• Travel will be minimal…occasional travel to visit one or two installs.
• Strong keyboarding skills, Word, Excel.

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• 1-2 years’ experience in a project environment.
• Experience working with Physical Security (door access, surveillance cameras, intrusion alarms etc.) preferred
• Multi-task in a fast-paced environment and have the ability to think outside of the box.

 PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

EXPECTED HOURS OF WORK: Monday – Friday 8 am – 5 pm, some nights and weekends

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