Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. Also providing leadership to an allocated team, working with our education client, working closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

• Providing leadership, coordination and support to the team of five direct reports 
• Provide ongoing guidance, feedback and mentoring to team members, encouraging continuous improvement
• Working with HR on the recruitment, onboarding and exit processes for team members 
• Performing all leave approvals, ensuring adequate resourcing and management of leave balances for technical team
• Providing remote and onsite support for client environments
• Working directly with clients in terms of testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment 
• Acting as an escalation point and aiding more junior members of the team 
• Responding to incidences and assigned problems to meet SLA requirements
• Liaising with vendors if required
• Ensuring equipment configuration, error logs and code levels are within set specifications
• Developing and maintaining technical procedure and system documentation for the supported architectures
• Proactively improving and automating technical procedures
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Other related duties as required

Who we are looking for 

Successful candidates must possess the following: 

• Technical Expertise:

1. Problem-Solving and Troubleshooting – strong diagnostic and analytical skills for identifying and resolving system issues efficiently.
2. Automation and Scripting – proficiency in scripting languages like PowerShell, Python, or Bash for automating routine tasks.
3. Security – in-depth understanding of cybersecurity principles, including system hardening, vulnerability management, and incident response.
4. Crisis Management – expertise in managing high-pressure scenarios, such as outages or critical system failures, while leading a team to resolution.
5. Communication Skills – clear written and verbal communication for documentation and collaboration across technical and non-technical teams

• Minimum 3–5 years in a systems engineering or related IT role.
• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience) is preferred 
• Certifications (preferred) such as: 
  • CompTIA Network+ or Security+
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified Solutions Architect
  • Cisco Certified Network Associate (CCNA)
  • VMware Certified Professional (VCP) 
• Experience with database technologies (e.g., SQL Server, MySQL, PostgreSQL) is desirable.
• Experience in leading and  motivating a team. 
• Client, stakeholders management experience will also be an advantage.
• Proficiency in systems design, deployment, and maintenance (e.g., Windows, macOS environments).
• Advanced understanding of networking concepts, including TCP/IP, DNS, DHCP, firewalls, and VPNs.
• Experience with virtualization technologies (e.g., VMware, Hyper-V, or Kubernetes).
• Expertise in cloud platforms (e.g., AWS, Azure, or Google Cloud).

What we offer 

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 

What we do  

New Era Technology is a global technology solutions provider with 4,500+ employees and 80+ offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals

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