Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies.

Duties and responsibilities include but may not be limited to the following: 

1. Technical Support and Troubleshooting:
   • Provide remote and onsite support for client networks, systems, and installations.
   • Troubleshoot, analyze, and resolve hardware, software, and network issues.
   • Escalate unresolved issues according to internal SLA.
2. System Configuration and Maintenance:
   • Configure and deploy PC, server hardware, and peripheral network equipment.
   • Plan, schedule, and implement network hardware and software maintenance and upgrades.
   • Test and ensure the performance and reliability of network equipment.
3. Client Interaction and Requirements Gathering:
   • Work with end users to understand technical requirements.
   • Maintain client environments to optimize performance and reliability.
   • Ensure the security and privacy of client systems and information.
4. Documentation and Communication:
   • Develop and maintain technical procedures and system documentation.
   • Communicate with stakeholders at all levels of the organization.
   • Document daily activities accurately and timely.
5. Continuous Learning and Project Contribution:
   • Maintain and develop technical knowledge and skills through self-study and training.
   • Contribute to client projects as required.
   • Monitor and review daily logs, creating incident tasks when necessary.

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and 80+ offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide. We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/