Senior Engineer - Sydney

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

The primary role of the Senior Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise. Must also have a strong experience with Intune, Autopilot, Entra. 

Duties and Responsibilities

• Providing remote and onsite support for client environments
• Testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment on client environments
• Troubleshooting, analyzing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution process
• Working with clients to understand technical requirements across the business
• Recommending and assisting with the selection of relevant technologies and products for projects 
• Developing high level and low-level design documentation
• Monitoring and reviewing daily logs and creating incident tasks where action is required
• Liaising with vendors if required
• Ensuring equipment configuration, error logs and code levels are within set specifications
• Acting as an escalation point and aiding more junior members of the team 
• Acting as a technology specialist in areas of expertise
• Performing analysis and testing and making recommendations in a capacity of a technical expert
• Preparation of projects and changes including assumptions, scope of works, functional specifications, implementation planning and deliverables
• Performing detailed requirements capture and analysis activity for infrastructure solutions utilising and integrating the existing product suites
• Assisting in solution architecture/design where required 
• Providing technical pre-sales support to the sales team including content for quotes, proposals and tender responses
• Developing and maintaining technical procedure and system documentation for the supported architectures
• Proactively improving and automating technical procedures
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Other related duties as required

Who we are looking for 

• Must have a strong experience with Intune, Autopilot, Entra
• Linux and Unix experience is preferred but not required 
• Significant experience in designing, implementing and troubleshooting leading edge technology solutions
• Proven experience delivering multiple projects
• Significant experience in networks and security appliances, ideally in an enterprise environment
• Proven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologies
• Strong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualization technologies.
• Good knowledge of TCP/IP, Cloud Technologies, and IT security
• Experience with multi-server infrastructure including virtualization and application clusters
• Excellent documentation skills 
• Leadership qualities
• Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people
• Good written communication skills
• Must be able to work as part of a team
• Ability to problem solve and think both logically and laterally
• The ability to apply good time management discipline and work under pressure 
• Client focused attitude
• Strong willingness to learn and pass on knowledge
• Mid to High level industry qualifications from key vendor partners including Fortinet, Cisco, Sophos, Microsoft, VMware, Symantec and/or Citrix

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