Cisco CUCM Engineer

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We currently have a need for a Cisco VoIP Engineer to manage and support an enterprise-level Voice over IP (VoIP) infrastructure. The ideal candidate will have extensive experience with Cisco Unified Communications systems, including CUCM, Unity, UCCX, and Webex. You will play a critical role in maintaining high-availability voice services and ensuring seamless communication across the organization. Global Financial Services, Pharmaceutical or Healthcare experience is strongly preferred.

PRIMARY DUTIES:

VOIP System Installation & Configuration: 

• Install, configure, and deploy Cisco VOIP solutions (e.g., Cisco Call Manager, Cisco Unity Connection, UCCX etc.). 
• Set up VOIP hardware, including Cisco routers, switches, and gateways, to ensure seamless integration. 
• Customize and optimize VOIP features based on organizational requirements. 

Troubleshooting & Maintenance: 

• Troubleshoot and resolve VOIP-related issues such as call quality, connectivity problems, and system malfunctions. 
• Perform routine maintenance to ensure continuous operation of VOIP infrastructure, gateways, and systems. 
• Monitor system performance and identify potential issues before they impact end-users. 

Support & Training: 

• Provide technical support to end-users and assist with resolving issues related to VOIP devices. 
• Educate users on how to use VOIP systems effectively. 
• Collaborate with IT teams and network engineers to resolve complex network-related issues. 

System Upgrades & Documentation: 

• Plan and execute system upgrades, patches, and new feature implementations. 
• Document system configurations, troubleshooting steps, and resolutions to improve future support efforts. 
• Keep detailed records of equipment, configurations, and upgrades. 

Collaboration with IS Teams: 

• Work with the network team to ensure that VOIP traffic is properly prioritized across the network. 
• Collaborate with other IS teams to integrate VOIP systems with third party systems. 

Compliance & Security: 

• Ensure that VOIP systems comply with company security policies. 
• Stay up to date on industry best practices and regulatory requirements related to VOIP systems. 

REQUIRED EDUCATION:   
Bachelor's degree in related technical/business areas or equivalent work experience  

EXPERIENCE: 

At least 5 years’ experience deploying, configuring, and administering Cisco VoIP solutions  

LANGUAGE SKILLS: English 

QUALIFICATIONS: 

• Proven experience with Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice applications. 

• Strong understanding of VoIP protocols (SIP, H.323, MGCP, SCCP). 

• Experience configuring Cisco voice gateways. 

• Knowledge of LAN/WAN networking fundamentals 

• Familiarity with collaboration tools like Cisco Webex and integration with Microsoft Teams. 

• Excellent troubleshooting and analytical skills. 

• Strong documentation and communication skills. 

• Strong problem-solving and analytical skills. 

• Excellent communication skills, both verbal and written. 

• Ability to work independently and collaboratively in a team-oriented environment. 

• Strong customer service skills to provide technical support to users. 

PHYSICAL DEMANDS:   

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.  

• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).  

• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.  

WORK ENVIRONMENT:  Onsite at client site in Paramus, NJ 5 days a week.  Person must be willing to be vaccinated annually for influenza. Position is contract at one client for 6 months with potential to be converted full time.  

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