Systems Engineer - Level 1

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Passionate in designing, building, and optimizing systems that power the future?  We're looking for driven, detail-oriented, and tech-savvy minds to join our talented team of IT superstars.

What is the role 

Monday - Friday 40 hour working week. 

Based at our Nelson client site, as a Systems Engineer you are expected to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This role is ideal for someone who thrives in a dynamic environment, enjoys solving technical challenges, and is passionate about delivering high-quality IT support and infrastructure solutions.

Responsibilities:

Technical Support and Troubleshooting:

• Provide remote and onsite support for client networks, systems, and installations.
• Troubleshoot, analyze, and resolve hardware, software, and network issues.
• Escalate unresolved issues according to internal SLA.

System Configuration and Maintenance:

• Configure and deploy PC, server hardware, and peripheral network equipment.
• Plan, schedule, and implement network hardware and software maintenance and upgrades.
• Test and ensure the performance and reliability of network equipment.

Client Interaction and Requirements Gathering:

• Work with end users to understand technical requirements.
• Maintain client environments to optimize performance and reliability.
• Ensure the security and privacy of client systems and information.

Documentation and Communication:

• Develop and maintain technical procedures and system documentation.
• Communicate with stakeholders at all levels of the organization.
• Document daily activities accurately and timely.

Continuous Learning and Project Contribution:

• Maintain and develop technical knowledge and skills through self-study and training.
• Contribute to client projects as required.
• Monitor and review daily logs, creating incident tasks when necessary

Desirable:

• 3+ years’ experience as a systems engineer
• Relevant tertiary qualification or equivalent work experience.
• Industry certifications (e.g., CompTIA Network+, Microsoft Fundamentals, or equivalent) are preferred.
• Strong foundational knowledge of TCP/IP networking, security best practices, virtualization technologies and cloud-based environments.
• Experience with server and desktop deployment projects, including planning and implementation.
• Excellent communication, time management, and documentation skills.
• An ability to cope with stress, to operate effectively under pressure and to respond professionally to client challenges.

Who we are looking for 

• Someone who is passionate about IT
• Someone who is technically skilled and solutions-driven professional who thrives in a fast-paced environment. 

What we offer

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 

What we do

New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.

Who we are

New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design, implementation, and support services to schools across New Zealand.  

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