Sales Support Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Behind Every Great Sales Team Is You – Step into the Spotlight as a Sales Support Specialist

This is an onsite full-time role based in our Brisbane office, 38-hours per week.

What we offer

At New Era Technology, you’ll be part of a dynamic Sales Support Specialist team that supports a diverse range of clients and sales operations. This role offers the opportunity to:

• Strengthen your sales operations expertise – Support the sales team with quoting, order processing, license renewals, and warranty claims while maintaining accurate records in ConnectWise.
• Build your coordination and communication skills – Liaise with suppliers, manage internal stock levels, and assist in preparing proposals, tenders, and presentations.
• Gain hands-on experience with tools and processes – Track agreements, monitor stock movement, and coordinate small product sales and contract renewals.
• Be part of a collaborative, global team – Work closely with the APAC Sales Support Specialist team and contribute to regional campaigns, events, and mail-outs.
• Enjoy a balanced and supportive work environment – We continuously refine our systems and workflows to promote team efficiency, well-being, and professional growth.

Other perks would include:

• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Referral bonus

If you’re looking to grow your career in sales support role within a collaborative and forward-thinking environment, apply today!

What is the role 

The following includes but may not be limited to the responsibilities of the Sales Support Specialist:

• Providing sales support to the sales team
• Maintaining maintenance and annuities
• Maintaining ConnectWise to track agreement and license renewals
• Managing internal stock levels
• Providing assistance with warranty claims and information
• Coordinating small contract and license renewals and small product sales including quoting and associated paperwork
• Quoting, ordering, receipting and delivery of product
• Assisting in the preparation of proposals, presentations, tenders and other correspondence as required
• Coordinating sales events, campaigns, mail outs and functions
• Liaising with suppliers to track order and delivery and follow up on back-order items
• Maintaining and monitoring all stock movement
• Maintaining positive relationships with suppliers
• Stocktaking when required
• Escalating any pricing or timing issues to relevant Account Manager
• Assisting the sales team with the maintenance of ConnectWise including developing contacts, lists and sales activity
• Assisting in the preparation of proposals, presentations, tenders and other correspondence
• Maintain knowledge of latest and up to date technologies
• Other related duties as required

Who we are looking for 

Successful candidates must have:

• Education & Certifications:
• Tertiary qualification in Business Administration, Sales, IT, or a related field is desirable
• Relevant vendor sales certifications are an advantage
• Experience:
• Minimum of 3 years’ experience in an administrative or sales support role
• Previous experience in a consultative, client-focused environment
• Broad knowledge of IT infrastructure and related technologies
• Technical Skills:
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with CRM systems (ConnectWise preferred)
• Strong numeracy skills and attention to detail
• Core Competencies:
• Excellent verbal and written communication skills
• Strong problem-solving abilities and initiative
• Ability to manage time effectively, prioritize tasks, and meet deadlines
• Self-motivated with the ability to work independently and as part of a team
• Energetic, enthusiastic, and committed to continuous learning
• Ability to liaise professionally with stakeholders at all levels
• High level of accuracy and meticulous attention to detail

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.

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