Support Engineer (Level 2)

What is the role?  

Monday - Friday 40 hour working week.  

Based at our client sites in the education sector, we are seeking a skilled and proactive Level 2 Support Engineer. This position plays a key role in bridging the gap between our onsite Support and Engineering teams. In this role, you'll handle advanced technical issues, contribute to system design and implementation, and help keep our clients' IT environments running smoothly. From time to time it may also require leadership or management of projects and rollouts directing and mentoring Support Engineers. If you're someone who enjoys solving complex problems and making a real impact, we'd love to hear from you. 

  

Responsibilities: 

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues. 
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment. 
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency. 
• Uphold IT security standards and ensure compliance with industry best practices. 
• Collaborate with clients to understand technical requirements and deliver effective solutions. 
• Maintain accurate technical documentation and contribute to continuous improvement initiatives. 
• Engage in ongoing professional development to remain current with emerging technologies and industry trends. 

Please note that this is a general description.  

  

Desirable: 

• Degree in IT or related field, or equivalent hands-on experience 
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc. 
• Strong knowledge of hardware, OS, and virtualization technologies 
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365 
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security 
• Experience managing networks and firewall configurations 
• Excellent troubleshooting, documentation, and communication skills 
• Client-focused, analytical, and able to manage multiple priorities 
• Self-driven with a proactive approach to learning and problem-solving 
• Must be a New Zealand Citizen or hold permanent residency 
• Must have a New Zealand Driver's License (Full or Restricted)   

 

What we offer 

• A friendly team environment with a strong technical support network.  
• Opportunity to work with the IT industry's latest technologies. 
• Internal career growth for high performers and IT super-stars. 
• An opportunity to earn while you learn.  

  

What we do  

New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.  

 

Who we are 

New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design, implementation, and support services to schools across New Zealand.