IT Support Engineer (Level 2)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role? 

Monday - Friday 40 hour working week. 

We are on the hunt for a proactive Level 2 Support Engineer. The role is based on our client sites in the education sector and would be an escalation point for some of our Level 1 support. Help resolve advanced technical issues, support system implementation, and ensure smooth IT operations. You may also lead projects and mentor junior engineers. If you enjoy solving complex problems and making a difference, we’d love to hear from you!

• Must be a New Zealand Citizen or hold permanent residency
• Must have a New Zealand Driver's License (Full or Restricted)  

Desirable Skills:

• Networking Expertise: Strong understanding of switching, and a CCNA certification is highly desirable.
• Group Policy Objects (GPOs): Experience with GPOs is beneficial, even as we transition more towards cloud-based solutions.
• PowerShell Proficiency: Comfortable with PowerShell scripting to some extent.
• Firewall Familiarity: Experience with firewalls, ideally FortiGate, Palo Alto, or Linewize.
• VoIP Systems: Familiarity with VoIP systems is a plus.
• M365 admin, Google admin 

• Industry certifications (e.g., CompTIA Network+, Microsoft Fundamentals, or equivalent).

Responsibilities:

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Please note that this is a general description. 

What we offer

• Work in a friendly, collaborative team with strong technical support.
• Gain hands-on experience with the latest IT industry technologies.
• Access clear pathways for internal career growth and advancement.
• Enjoy the opportunity to earn while continuing to learn and develop your skills. 
• Access to our Employee Assistant Program, which offers free counseling sessions.
• Update and enjoy the latest and greatest equipment at home with cost price on our supplier products.

#LI-MP1

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/