IT Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Where Ideas Thrive and Teams Win—Be Our Next Project Manager!

What is the role 

As a Project Manager, you will be leading and overseeing multiple projects across the organization, ensuring successful delivery within defined parameters of functionality, quality, cost, and timeline. This full-time position (38 hours per week) is based in our Sydney office and operates within a hybrid work environment, offering a balanced blend of in-office collaboration and remote flexibility.

The following include but may not be limited to the responsibilities of the Project Manager:

• Develop and manage detailed project plans for IT initiatives, ensuring alignment with business goals and technical requirements.
• Collaborate with the Regional Manager and Technical Consultants to forecast and allocate technical resources effectively.
• Prepare accurate estimates for project timelines, resource needs, costs, dependencies, and deliverables.
• Lead cross-functional teams—including developers, engineers, and support staff—to deliver projects on time and within budget.
• Implement and manage change control processes to track impacts on scope, budget, timeline, and expected outcomes.
• Identify and mitigate risks and issues across infrastructure, software, and service delivery projects.
• Continuously improve project methodologies and documentation, incorporating industry best practices (e.g., Agile, ITIL, PMBOK).
• Communicate project status, risks, and updates to stakeholders through clear and timely reporting.
• Partner with the Service Delivery team to ensure client expectations are met and satisfaction remains high.
• Build and maintain strong relationships with clients, acting as a trusted advisor on IT solutions and services.
• Ensure compliance with SLAs, contractual obligations, and regulatory requirements.
• Facilitate regular operational meetings with clients to review performance and upcoming initiatives.
• Act as an escalation point for unresolved technical or service issues.
• Proactively identify and resolve challenges in service delivery and project execution.
• Coordinate and schedule technical activities with clients and internal teams.
• Lead and contribute to bids, tenders, and proposals for new IT projects and services.
• Manage internal IT projects, including infrastructure upgrades, software deployments, and process improvements.
• Respond promptly to client inquiries and service requests.
• Perform other related duties as required.

Who we are looking for 

Successful candidate needs to have strong project management experience alongside:

Technical Expertise

• Infrastructure Management: Proven experience leading server and storage implementation projects
• Cybersecurity: Skilled in managing security audits and implementing remediation strategies across client environments
• Cloud Solutions: Hands-on experience with cloud migrations, including IaaS, Microsoft 365, and hybrid environments
• Network Infrastructure: Strong background in managing network installations, upgrades, and redesigns
• Unified Communications: Experience delivering collaboration solutions such as 3CX and Microsoft Teams Voice

 Qualifications & Experience

• Minimum 3 years’ experience as an IT Project Manager, delivering complex technical projects across infrastructure, cloud, and security domains
• Tertiary qualifications in Information Technology, Computer Science, or a related field
• Project Management certification (PMP Certification) preferred

What we offer

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks provided
• Comprehensive Employer Assistance Program 

• Referral bonus 

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