ICT Consultant

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Opportunities like this don’t reboot—apply now and power up your ICT career!

What is the role 

As an ICT Consultant, you will be delivering expert technical support and project implementation to one of our clients in the education sector in Sydney. This is a Monday to Friday, business-hours role whichinvolves maintaining IT infrastructure, supporting LAN/WAN networks, and working closely with the Service Delivery team to meet client needs with professionalism and precision.

The following include but may not be limited to the responsibilities of the ICT Consultant:

• Provide onsite and remote IT support for client systems
• Troubleshoot and resolve hardware, software, and network issues
• Collaborate with clients and teams to deliver projects and improve services
• Maintain and document IT systems, procedures, and configurations
• Recommend technologies and implement ICT strategies
• Support junior staff and act as an escalation point
• Monitor systems, respond to incidents, and meet SLA targets
• Stay updated on new technologies and participate in training
• Communicate effectively and document work accurately
• Participate in on-call duties and perform related tasks as needed

Who we are looking for 

• 3-5 years relevant experience
• Broad knowledge of hardware and OS technologies, including installation, configuration, diagnostics, and maintenance
• Strong experience managing enterprise-level network and firewall infrastructure
• Proficient in Windows Server, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, and virtualization
• Skilled in designing, implementing, and troubleshooting LAN/VLAN, WAN, Voice, and IaaS solutions
• Experienced with Microsoft 365 tools: Azure, Azure AD, Entra, Intune, Conditional Access, SharePoint, Teams, and cybersecurity
• Proven expertise in routing and switching
• Solid understanding of TCP/IP, cloud technologies, and IT security
• Demonstrated success in delivering small to medium-sized IT projects (e.g., migrations, upgrades, office relocations)
• Background in service delivery management
• Excellent technical documentation skills
• Familiarity with ITIL principles
• Experience with VMware Server virtualization (desirable)

What we offer

• A friendly team environment with a strong technical support network 

• Broad range of options for training and developing your IT skills 

• Opportunity to work with the IT industry's latest technologies 

• Internal career growth for high performers and IT super-stars 

• Cost price on products from our suppliers 

• Lunches and snacks provided
• Comprehensive Employer Assistance Program 
• Bonuses and incentives for upskilling

• Referral bonus 

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