Executive Customer Service

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Job Title: Executive Customer Service
Work Location: Client Site – Kuala Lumpur, Malaysia
Employment Type: On-rolls direct with Client (Perm)
Experience Required: Min 2 Years
Nationality: Open to Malaysian nationals only

PURPOSE

The Customer Service Consultant role is responsible to handle all customers’ enquiries and service requests across different communication channels (ie phone, email, web chat,). The role promotes the positive image of the company by delivering competent, efficient, and remarkable service experience.

KEY ACCOUNTABILITIES

• Attend to customers and intermediaries enquires and service requests received across all communication channels, e.g phone, e-mail, web-chat, Facebook and walk in service counter.
• Deliver delightful service experience by providing accurate and timely response that meet our targeted service turnaround time.
• Comply with relevant regulations, internal guidelines, and procedures. Support the business in achieving its financial goals and objectives
• Manage customers’ complaints and feedback, escalate where necessary and collaborate with various internal stakeholders to achieve a fair outcome and resolution.
• Support corporate projects & initiatives, and any tasks assigned.

QUALIFICATIONS / EXPERIENCE

- GCE ‘O’ Level / Diploma holder - At least 2 years of experience in customer service, sales support or contact centre functions in General insurance industry (Travel or Motor).

- Preferably possess relevant insurance certifications (M5, M9, HI, PGI, BCP)

- Able to work independently and within a team.

KNOWLEDGE & TECHNICAL SKILLS 

- Knowledge in general insurance - Excellent verbal and written communication skills.

- Able to handle multiple tasks simultaneously.

- With positive and driven work attitude

Proficiency in MS Office skills and tech-savvy

Shift timings:

Mon to Fri       : 9am to 6pm / 10am to 7pm

Alternate Sat  : 9am to 1pm

Why Join Us?

• Work with a global technology leader and gain experience in cutting-edge projects.

• Be part of a diverse and inclusive work environment.

• Opportunity to work on critical cloud transformation initiatives.

If you are passionate about technology and want to be part of a high-impact team, we invite you to apply and explore this exciting opportunity with us! Please share your updated resume with Saicharan.aluur@neweratech.com 

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