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Project Manager- CRM & CX

India

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

🚀 Job Opportunity: Project Manager – CRM & Customer Experience (CX)
📍 Location: Remote (India)
📄 Employment Type: Contract – New Era Technology, UAE
🌐 Client: One of the most prestigious clients in the UAE
🔗 Company Website: www.neweratech.com

About the Role

New Era Technology is looking for an experienced Project Manager – CRM & CX to join our UAE contracting team. This is a remote opportunity from India, working for one of our most esteemed clients in the UAE. If you are passionate about driving transformational CRM initiatives and delivering exceptional customer experiences, we want to hear from you.

Key Responsibilities

  • Lead the end-to-end delivery of CRM and CX transformation projects.

  • Collaborate with business stakeholders to define project scope, objectives, deliverables, and success metrics.

  • Plan project activities including timelines, resources, budgeting, and risk management.

  • Oversee implementation/customization of CRM platforms like Salesforce, Microsoft Dynamics 365, or HubSpot.

  • Ensure CRM strategies align with business goals and support seamless customer journeys.

  • Integrate customer feedback into project solutions by partnering with UX/CX teams.

  • Coordinate across IT, sales, marketing, and support functions for holistic delivery.

  • Monitor project performance and deliver timely progress reports to stakeholders.

  • Ensure data compliance, security, and adherence to regional data protection regulations.

Required Qualifications

  • Bachelor’s degree in business, Information Technology, or a related field.

  • 10+ years of experience in project management, specifically focused on CRM & CX initiatives.

  • Strong knowledge of CRM systems and customer journey mapping.

  • Familiarity with CX metrics/tools like NPS, CSAT, Voice of Customer (VoC).

  • Proven ability to lead cross-functional teams in complex environments.

  • Proficiency in both Agile and Waterfall methodologies.

  • Excellent leadership, communication, and stakeholder management skills.

  • PMP certification or equivalent is highly preferred.

Preferred Skills

  • Experience in matrix or multi-country organizations.

  • Exposure to data analytics/reporting tools.

  • Understanding of customer data compliance regulations (e.g., GDPR, CCPA).

📧 Interested?
Please share your updated CV to: madhava.mallela@neweratech.com

New Era Technology is a global company empowering organizations with cutting-edge digital solutions. Join us in reshaping customer engagement through technology and innovation.

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