AV Field Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY: AV Field Engineers are responsible for working closely with the Engineering team to bring newly installed AV and multimedia systems to completion. Field Engineers will ensure that New Era Technology’s Standards are upheld on all AV and multimedia systems.

HIERARCHY: The AV Field Engineer reports directly to the Field Engineer Manager.

PRIMARY DUTIES: The AV Field Engineer shall be responsible for but not limited to the following:

• Work with engineering team to complete drawing reviews
• Oversee and support multiple projects occurring simultaneously
• Review project requirements and schedule remote & onsite support time to complete projects in timely fashion
• Support Project Managers and Engineers regarding project specific technical requirements
• Participate in engineering discussions
• QC systems installed by others (i.e. subcontractors, etc.)
• Train clients on use of AV Systems
• Support install team in installation of systems as needed
• Crimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systems
• Fabricate AV systems in the field and inhouse as needed
• Stage AV systems in-house as needed
• Installing and labeling equipment into racks
• Dressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.
• Labeling and Terminating cables both in and out of racks
• Documentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)
• Inventory control and Chain of Custody
• Read and markup project documents
• Maintain a clean and organized work area
• Configure, Load, test and troubleshoot control systems programming
• Write, load, and tweak DSP files
• Write, load, and test basic configurable systems
• Work closely with the programmer (whether in-house or sub-contractor)
• Troubleshoot and repair newly installed and existing custom AV systems
• Provide detailed daily reports of work completed and open Punch-List items
• Read, understand and follow any consultant documentation
• Use hand and power tools
• Safe use of ladders, scaffolding and lifts
• Lift heavy and bulky equipment
• Understand and meet all deadlines
• Resolve all customer service issues with management
• Maintain a professional appearance and attitude
• Work to achieve 100% customer satisfaction 100% of the time
• Full compliance with company’s policies and procedures
• Giving excellent customer service through a professional attitude
• Other duties as deemed necessary by management
• Minimum 30% overnight / travel required per year

COMPETENCY:

• Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
• Understanding of how audiovisual systems function, and how to diagnose and resolve problems within those systems
• An ability to use discretion and good judgment regard to sensitive or confidential information
• Proficient with computers, including audiovisual applications (AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)
• Must have a clean driving record
• Ability to work flexible hours and period domestic and international travel
• Must have excellent organization skills
• Must have proven multitasking skills and can work under extreme pressures
• Must have solid soldering skills

EXPERIENCE: CTS certification and a minimum of four years of AV experience is required with proven proficient skills required for Field Engineer level from New Era Technology,

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

REQUIRED EDUCATION: High school diploma or equivalent.

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• Ability to drive a company vehicle to client sites
• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Ability to safely use ladders, scaffolding and lifts
• Willing to work at heights
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Ability to lift and carry up to 50 pounds

WORK ENVIRONMENT: New Era Technology office and client sites, domestic and international

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.

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