Job Application for Help Desk Agent at New Era Technology

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Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Requirements:

Strong customer service abilities
Strong English language skills
Good organizational skills, flexible
Attention to detail, proactive
Working knowledge of MS Windows including Outlook, Word & Excel
Previous experience in handling a Ticketing System is a plus
Team player, good social skills, positive attitude, willingness to work and interact with others
Ability to work under time pressure and multi-tasking
Another international language use is a plus: Spanish, Italian, Portuguese, French, German, Dutch, Chinese, or Japanese

Role Expectations:

Represent the first point of contact for Customers for raising service requests by e-mail and/or phone
Receive, log, follow up and provide feedback on all customer queries
Manage service requests within specific timelines as per each customer contract SLA
Provide tickets closure report
Establish and maintain a good working relationship with customers and partners
Comply with the working process and activity procedures
Manage communication between customers and partners until resolution of the customer query

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

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Help Desk Agent

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