Dispatch Agent - Remote

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Dispatch Agent - Remote position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays

As a Dispatch Agent, you are responsible for the day-to-day operations of the Service Operations Department. You will use your skills and expertise in communicating with customers, responding to customer calls, scheduling field technicians, coordinating maintenance, agreements, assist with billing, and other day-to-day administrative tasks. This is a fast paced environment and we are looking for dispatch agents that have strong communication (written and verbal) and administrative skills. 

***This position can be 100% remote.  The person must reside in the Continental United States and be able to work Monday - Friday 9:00 am - 6:00 pm Eastern Time (this equates to 8am - 5pm Central Time or 7am - 4pm Mountain Time). 

PRIMARY DUTIES:           

• Answer calls/emails for service and schedule accordingly.
• Review service tickets for accuracy and update in CRM accordingly.
• Enter new and update existing Service Level Agreements/Inspections.
• Ensure all inspections are scheduled in advance with a customer prior to execution of work.
• Ensure corrective measures are defined and review with customers upon completion of inspections.
• Agreement and service billing.
• Assist in forecasting labor needs.

SKILLS NEEDED:

• Accuracy – Demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Responds to internal and external customer needs, and requests for service and assistance promptly.
• Oral Communications – Listens and gets clarification. Responds well to questions.
• Teamwork – Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality and efficiency. Demonstrates accuracy and thoroughness.
• Cost Consciousness – Develops and implements cost-saving measures.
• Ethics – Works with integrity and ethics. Upholds organizational goals and values.
• Organizational Support – Follows policies and procedures. Completes administrative tasks correctly and on time.
• Judgment – Exhibits sound and accurate judgment. Includes appropriate people in the decision-making process. Priorities and plans work activities.
• Demonstrates persistence and overcomes obstacles.
• Safety and Security – Reports potentially unsafe conditions. Uses equipment and materials properly.

REQUIRED EDUCATION: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

• Microsoft Office – Outlook, Excel, PowerPoint, and Word

Wage:  $27.00 - $29.00 per hour

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