Technical Team Leader

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Leverage your leadership and IT skills, apply now as a Technical Team Lead!

What is the role 

Monday - Friday 40 hours a week. Company Vehicle included.

Based in Auckland, this is a hybrid role working across our Newmarket office, remotely and onsite. The primary responsibility of the role is to provide leadership to an allocated team based in South Auckland, working with our clients in the education sector to ensure service levels and performance targets are met. Also, serving as both an escalation point and a hands-on support resource for clients is a key aspect of this role.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Provide leadership, guidance, and support to the technical team
• Coordinate day-to-day team activities and manage scheduling and rostering
• Act as an escalation point and mentor for team members
• Identify training needs and support performance management processes
• Collaborate with HR on recruitment, onboarding, and exit procedures
• Approve leave requests and manage team resourcing and leave balances
• Communicate job status and progress with key stakeholders
• Ensure ConnectWise is accurately updated with tickets and timesheets
• Ensure compliance with WHS policies and other organizational standards

Please note that this is a general description

Desirable: 

• Previous experience with a managed service provider in the IT industry
• Working technical knowledge on Networking, ADMS, Cloud technologies (Google Admin, Microsoft Azure) and MDM platforms (such as JAMF, Meraki, MS Intune and Mosyle)
• Proficient in Microsoft Office Suite including Teams
• Experience with ConnectWise Manage
• Understanding of computer, network and Internet technologies
• A foundational understanding of core technologies, such as Office 365, SharePoint, and 3CX
• Previous teaching and/or training experience desirable
• Tertiary qualification in related field or minimum Cert III in Information Technology
• CCNA/CCND, MSCA/MSCE, Citrix, VMware and/or Fortinet certifications are ideal

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• School holiday – Projects and Training opportunities

For internal candidates, applications for the role will close EOD Monday, September 8, 2025. 
For external candidates, applications for the role will close EOD Monday, September 15, 2025. 

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