Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Ready to take your IT career to the next level in Brisbane? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role 

Based in our Brisbane office, the role is a full-time (38 hours) Monday to Friday, and with on-call required.

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Duties and responsibilities for the role may include but are not limited to the following:

• Provide remote and onsite support for client environments
• Test, diagnose, repair, configure, and upgrade hardware and IT equipment
• Troubleshoot and resolve hardware, software, and network issues
• Work with clients to understand technical needs and requirements
• Maintain environments to ensure performance, reliability, security, and privacy
• Assist with technology recommendations and solution design documentation
• Act as an escalation point for junior team members
• Monitor system logs, create incident tasks, and respond to issues to meet SLAs
• Liaise with vendors when required
• Ensure equipment configurations and error logs meet specifications
• Maintain and update technical procedures and system documentation
• Improve and automate technical processes where possible
• Stay current with relevant technologies through ongoing learning
• Accurately document daily activity in the required time‑sheeting system
• Participate in the on‑call roster as needed

Who we are looking for 

• 3 years of experience in Systems Administration or similar
• Strong hardware, OS, installation, configuration, and troubleshooting skills
• Experienced with Active Directory, Microsoft 365, Intune (MS‑900 valued)
• Solid networking knowledge: DNS, routing, VLANs, VPNs
• Hands‑on experience with networks, security appliances, and enterprise environments
• Skills across Windows Server, Group Policy, Exchange, O365, virtualization, cloud, and IT security
• Familiar with backup tools: Datto, Veeam, ShadowProtect
• Delivered small–medium projects: migrations, upgrades, office moves
• Strong problem-solving, communication, and documentation skills
• Team-oriented with good time management and client-focused mindset
• Certifications from Cisco, Microsoft (MS‑900/AZ‑900/SC‑900), VMware, Veeam, Fortinet, or Sophos are an advantage
• ITIL V4 and Sophos/Fortinet experience desirable

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .