Life Safety Installation Technician - Physical Security

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Life Safety Installation Technician - Physical Security position with New Era Technology offers you the following:

• FREE Medical, Dental and Vision benefits
• 401K match
• Generous PTO

The Life Safety Installation Technician - Physical Security will be responsible for the installation, maintenance, and service of physical security systems such as: Video Surveillance and Access Control, as well as assist in the installation of various low voltage systems such as fire alarm, AV, audio, paging, intercom, and nurse call. The Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company while assuring a professional and safe working environment. 

PRIMARY DUTIES:          

• Responsible for reading and understanding the Systems Integration installation process.
• Must understand wiring diagrams, schematics, and blueprints.
• Must respond to all customer service-related issues promptly.
• Responsible for accurate service installation tickets, and inventory items.
• Achieve working knowledge of Company software and work within software systems on a day-to-day basis.
• Work in a safe, positive manner showing respect to others and contributing to the team.
• Fully comply with Company and customer safety programs.
• Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener.
• Adapts well to changing circumstances or conditions in the field.
• Pursues career development opportunities such as training and certification courses.
• Always maintain a professional attitude and appearance.
• Keeps a clean and organized work environment.
• Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.

COMPETENCIES:

• Prior Video Surveillance and Access Control experience
• Knowledge of PC and IP integration required
• Valid driver’s license
• Reliable transportation
• Familiarity with basic hand tools
• Ability to lift and carry up to 50 pounds
• Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder and lift.

Physical Demands 

• Ability to stand on a concrete floor for long periods.
• Ability to lift and/or move equipment at least 60-pounds on a repetitive basis.
• Must be able to lift equipment and construction supplies from floor height to over-head while loading/unloading trucks or preparing equipment for installations, service calls, and events.
• Ability to climb and work (stack, adjust, and repair) at heights in excess of 25' before/during installations and job sites.
• Ability to stand, walk, climb, sit and use hands and fingers.
• Reaching, grasping and carrying activities also required.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
• Must have a clean driving record and valid / current driver’s license.
• Ability to drive a company van to client sites.

REQUIRED EDUCATION & EXPERIENCE:

• Associate Degree preferred.
• Minimum 2 years experience installing, programming, and troubleshooting Video Surveillance/Access Control systems.

WORK ENVIRONMENT: On-site at various client locations. 

EXPECTED HOURS OF WORK: 7:00 am – 4:00 pm Monday - Friday

TRAVEL: Most travel will be within 2 hours of the office.  Some out of town and overnight travel to clients’ sites may be required.

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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

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