Physical Security Architect

 

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

 

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

 

SUMMARY: 

The Physical Security Architect is a hands-on subject matter expert on physical security design, covering access control, video surveillance, intrusion detection, and intercom systems. This role works directly with project teams, Solutions and Design engineers, Sales, manufacturer partners, and customer stakeholders to validate designs, review scope, and support projects through execution.

Walgreens is the initial focus for this role, given the size of the account and its ongoing physical security needs. The Physical Security Architect will also support other strategic enterprise customers over time. This role helps build deeper bench strength on Walgreens physical security standards and design expectations so that account knowledge is documented and shared across the team rather than held by one person.

PRIMARY DUTIES:

Design Support and Validation

• Conduct site assessments, construction reviews, and design coordination meetings for active physical security projects.
• Review and validate project scope, system requirements, and bills of materials against customer
• Provide technical guidance on access control, video surveillance, intrusion detection, intercom, and integrated security systems.
• Support development of reference designs, configuration standards, and deployment

Walgreens Program Support

• Serve as a technical resource for Walgreens’ physical security standards, design expectations, and site
• Support knowledge transfer so Walgreens specific technical knowledge is documented and shared across the physical security team.
• Review Walgreens project deliverables and support proactive communication on design questions, open issues, and escalations.
• Coordinate with manufacturer partners on platform requirements used on the account, including

Project Support and Escalation

• Support project managers, project coordinators, and implementation teams throughout the project
• Review network architectures, device configurations, communication paths, and integration
• Act as a liaison between project teams and manufacturer technical resources on hardware, firmware, or integration issues.
• Support troubleshooting and escalation handling technical issues on active

Testing and Technical Evaluation

• Use New Era's physical security lab to test new products, validate designs, and troubleshoot field
• Evaluate new products, platforms, and integrations for use in customer
• Run test plans and document results to support design

Standards and Documentation

• Support the development and maintenance of configuration standards, implementation guides, and design templates.
• Capture deployment feedback and lessons learned and share them with the broader physical security
• Maintain client specific technical documentation, including Walgreens design standards and site

Technical Writing and Customer Communication

• Prepare assessment reports, technical findings, and design recommendations for internal and customer
• Develop customer facing documentation that explains technical concepts clearly to non-technical
• Present technical reviews, design updates, and project status to customers and internal stakeholders as

REQUIRED EDUCATION:

• Bachelor's degree in information technology, security management, engineering, computer science, or a related field, or equivalent work experience.
• 5 or more years of experience in physical security technologies, systems integration, or security
• Experience designing, implementing, or supporting enterprise access control, video surveillance, and intrusion detection systems.
• Experience coordinating technical work across project teams, manufacturers, and customer
• Experience conducting technical assessments, design validation, and
• Experience preparing technical documentation, reports, and

Core Competencies:

• Physical security technical expertise
• Design validation and quality review
• Troubleshooting and issue resolution
• Manufacturer and partner coordination
• Technical documentation and reporting
• Communication with technical and non-technical audiences
• Attention to detail
• Ownership of assigned accounts and projects

QUALIFICATIONS:

• Experience supporting large enterprise retail security programs, such as Walgreens or similar
• Experience with platforms such as Genetec or comparable access control and video management
• Industry certifications from major security
• Experience developing technical standards or design documentation for enterprise

EXPERIENCE: 5 or more years of experience in physical security technologies, systems integration, or security consulting

LANGUAGE SKILLS: English

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT:

This role works in a hybrid environment, including home offices, customer sites, New Era facilities, and the physical security lab. The role requires frequent coordination with Sales, Solutions, the Project Management Office (PMO), the Project Coordination Office (PCO), Operations, field teams, manufacturers, and customer stakeholders.

Availability to support active project issues and time sensitive customer requests is required

EXPECTED HOURS OF WORK: Monday – Friday 8am – 5pm. May vary due to project assignment.

TRAVEL: Travel is expected to run up to 25 percent, depending on active projects and customer needs.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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