Support Engineer (Level 2)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Join Our Team as a Support Engineer Level 2 – Where Your Expertise Powers Innovation

What is the role 

Monday - Friday 40 hour working week. 

Based at our client site, Nayland College in Nelson, we are seeking a skilled and proactive Level 2 Support Engineer for a role in the education sector. This position plays a key role in bridging the gap between our Support and Systems Engineering teams. In this role, you'll handle advanced technical issues, contribute to system design and implementation, and help keep our clients' IT environments running smoothly. If you're someone who enjoys solving complex problems, working on infrastructure projects, and making a real impact, we'd love to hear from you.

Responsibilities:

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.

• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.

• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.

• Uphold IT security standards and ensure compliance with industry best practices.

• Collaborate with clients to understand technical requirements and deliver effective solutions.

• Maintain accurate technical documentation and contribute to continuous improvement initiatives.

• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Please note that this is a general description. 

Desirable: 

• Degree in IT or related field, or equivalent hands-on experience

• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.

• Strong knowledge of hardware, OS, and virtualization technologies

• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365

• Solid understanding of networking (TCP/IP), cloud platforms, and IT security

• Experience managing networks and firewall configurations

• Excellent troubleshooting, documentation, and communication skills

• Client-focused, analytical, and able to manage multiple priorities

• Self-driven with a proactive approach to learning and problem-solving

• Must be a New Zealand Citizen or hold permanent residency

• Must have a New Zealand Driver's License (Full or Restricted)  

Who we are looking for 

·        Someone who is passionate about IT

·        Someone who is technically skilled and solutions-driven professional who thrives in a fast-paced environment. 

What we offer

• A friendly team environment with a strong technical support network. 

• Opportunity to work with the IT industry's latest technologies.

• Internal career growth for high performers and IT super-stars.

• An opportunity to earn while you learn. 

What we do

New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.

Who we are

New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design, implementation, and support services to schools across New Zealand.  

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