Bridge Liberia

In 2016, Liberia’s President and its Ministry of Education announced Partnership Schools for Liberia (PSL), an innovative public private partnership designed to transform the primary public education system. Eight education providers - with proven track records in delivering high-quality education - were paired with public primary schools across Liberia; while teachers remained on the Government payroll. After a change of national Government, PSL became the Liberian Education Advancement Programme (LEAP).

LEAP is now in its sixth year; supporting 312 schools overall across the country; within that we support 60,800 students. Our schools are based in some of the most remote counties, such as Maryland in the south-east.

Government teachers have been re-trained, supported and equipped to succeed in the classroom. Four Independent Studies and Randomised Control Trials have shown the efficacy of the programme. For us there was a statistically significant improvement in learning outcomes. In a gold standard RCT, students supported in our programme were found to benefit by an equivalent of 2.5 years more of learning in just 3 years.

LEAP was designed to be self-sustaining once the Ministry of Education raises its education budget to $100 a child per year; until that moment it remains reliant on philanthropic support.

Today, we work across the country, in all of Liberia’s 15 counties, to ensure that all children have access to a high quality education and that Sustainable Development Goal 4 focussed on Quality Education becomes a reality for all children in Liberia.

You will join a group of dynamic and passionate Liberians taking concrete action to help address the education crisis in Liberia and ensure a better future for the children of Liberia.

Technology

Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful programmes, creating brighter futures for a generation of children across the world each day. Technology spans several key functions, including product management, business intelligence, software development and IT operations.

Working with us, passionate technologists have a chance to directly change the world. No kidding.

IT Operations

IT Operations is responsible for last mile delivery of technology, ensuring that everyone from school staff to executives, all have the functioning technology they need to excel at their jobs. It also oversees the technical infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our customer care centres, finance teams, warehouses, and more.

Within the technology group, IT Operations also holds the distinction of being the only department with a dedicated presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all aspects of technology at our, ensuring the work done by the other technology departments delivers on its potential.

About the Role

The IT Manager role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement, and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems, as well as the line management of IT officers and associates.

The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.

What You Will Do

Provide first point of IT Support contact for all local NewGlobe staff, covering all hardware, software, and associated peripherals
Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
Install and configure operating systems and software to agreed standards under the direction of the Director of IT and other senior IT personnel
Manage the local area network and internet connection
Recommend, source, install, and maintain network equipment such as firewalls, routers, and switches
Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
Ensure network security through installation of appropriate hardware and software, as well development of IT policies
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers, or partner organizations as required
Log all incidents and service requests in NewGlobe’s designated service desk system
Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner
Work with colleagues to monitor performance of NewGlobe systems, ensuring that issues are appropriately escalated and resolved
Supervise, train, and mentor junior staff members in all of the above
Provide technical assistance to project teams and undertake technical project roles when required
Manage IT infrastructure improvement projects, including scheduling and budgeting
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner
Provide at all times a professional, courteous, and rapid response to individual users

What You Should Have

Excellent technical knowledge of PC hardware
Working technical knowledge of current protocols, operating systems, and standards
Software and hardware troubleshooting
Windows desktop (7/8/X) and Windows Server (at least 2012) experience
Routers, switches, and firewall experience
Microsoft Office support
Active Directory administration
TCP/IP
Experience working and training on a variety of IT subjects and applications
Excellent writing and oral communication skills.
Good research skills, including ability to identify and propose solutions to issues/crisis
Knowledge of Android technologies, smartphones, LAN and Wifi configurations
Experience with admin of Microsoft systems such as Navision, IIS, or Sharepoint.
Experience with AWS.
A Degree from a recognized university with top marks in Computer Science or a related discipline.
5-10 years relevant IT/industry work experience
Experience working within a fast-paced environment
Relevant Microsoft certification

Working at NewGlobe

Enter the dynamic world of NewGlobe, where we embrace the mindset of boundless potential.

Here, we excel in innovative problem-solving and harness the power of data to revolutionize education. Committed to scaling our impact, we prioritize inclusivity and design solutions that empower learners worldwide. With relentless determination, we challenge conventions, analyze root causes, and craft inventive solutions to educational challenges.

Our culture values tangible results, focusing on data-driven decisions and proactive problem-solving. Integrity and accountability are our guiding principles as we uphold commitments, establish policies, and validate our efforts at every turn.

Through meticulous design, we shape behaviors, championing structured practices, precision, and transparency in our quest for educational excellence. As we journey forward, we embrace challenges and celebrate achievement in our mission to transform education.

Manager, IT Operations