Community Manager

Position Description 

The Manager of Community, reporting to Brooklyn’s Head of Membership (HoM), is the driving force behind fostering vibrant, dynamic relationships within the Newlab member community. This role is all about sparking connections, creating meaningful relationships, and generating a sense of belonging that keeps members engaged and invested in the Newlab ecosystem. Through their creativity and energy, Manager of Community help cultivate an environment where members feel the "magic" of building in a collaborative environment, leading to high engagement, satisfaction, and loyalty.

Partnering closely with the HoM, this role will design and implement a cohesive programming strategy that not only strengthens the community but also supports critical tech startups in commercializing their technologies. 

With a deep understanding of Newlab’s programs and member companies, the Manager of Community facilitates opportunities that are relevant to members’ business goals, ensuring they know about the resources and support available to them. The Manager of Community is key to building the kind of meaningful experiences that make members proud to call Newlab their home.

 

This is an in-person, five-day per week role at Newlab Brooklyn. This is because your team and customers are in-person. 

Responsibilities 

Community Engagement

• Manage the member community to maximize engagement and minimize churn.
• Develop and implement community initiatives that foster member connections, such as member introductions, organizing events, and conducting outreach.
• Continuously gather and update data on members’ business objectives and share key insights with stakeholders across the company.
• Own the member newsletter and ensure that content is relevant and interesting.
• Continually learn about frontier technologies and endeavor to understand the unique needs of our startup community - then tie those learnings to programming. 

Customer Service

• Lead a small team that acts as a central point of contact for the member community, collaborating with the Operations and Membership teams to address questions and concerns.
• Serve as the primary contact for new members, handling welcome emails, orientations, and introductions to the community.
• Own member onboarding and offboarding, including surveying exiting members and coordinating the back-end logistics.
• Identify members' business needs and connect them with internal resources to meet their objectives.
• Lead tours for guests and prospective partners of Newlab. 

Financial Management

• Assist the HoM in developing and executing strategies to exceed membership revenue targets.
• Cultivate and maintain sponsor relationships to secure financial support for community events.
• Coordinate events, photography sessions, and venue rentals to support members and generate revenue.
• Develop and manage the membership programming budget to foster an engaged community while achieving financial targets.

Team Management and Strategic Leadership

• Collaborate with the HoM to develop and implement rules, guidelines, and best practices to optimize the member experience and community operations.
• Manage programming and community initiatives to ensure they align with business objectives, deep tech/climate tech startup needs, and are executed efficiently and on time.
• Oversee the management, performance, and professional development of direct reports.
• Collect and analyze member satisfaction data to recommend improvements in community engagement, platform management, and overall member experience.

Experience & Requirements 

• Strong interest in sustainability, entrepreneurship, and innovation. 
• College graduate with a four-year degree. 
• 5-7 years of experience in customer service, outreach, hospitality, or account management. 
• 2 years of people management experience preferred.
• Project management and business operations experience required. 
• Must have strong verbal and written communication skills. 
• Comfortable working in a fast-paced, evolving environment where demands and priorities shift quickly.
• Willingness to work outside of and expand their comfort zone. 
• Experience working with Slack and Hubspot is a plus.

Compensation:

• Competitive salary expected to be between $80,000-100,000 USD commensurate with experience.
• Comprehensive benefits 
• Equity