Revenue Operations Manager

Revenue Operations Manager

 

Your Opportunity
Elevate your career here at New Relic, where you'll make a significant impact as Revenue Operations Manager for the EMEA region. You'll support our growing sales team, working closely with the Senior Director of Strategy Sales & Operations and regional Sales Leaders to ensure operational efficiency, optimise data and systems, and enhance sales productivity across the region. 

This opportunity is perfect for those who excel in extracting data-driven insights and have a talent for problem-solving. Collaboration, critical thinking, and a growth mindset will be essential as you refine tools, reporting, and governance to support scalable growth. Your curiosity and innovative approach will help provide valuable analyses and recommendations, contributing to effective go-to-market strategies.

 

This hybrid role offers flexibility, with an expectation to work from our London office 1-2 days a week, balancing teamwork and independence.

 

What You’ll Do

Managing Operations and Business Rhythm:

• Conduct weekly and monthly forecasts; reconcile bookings with finance figures.
• Plan and support quarterly business reviews.
• Analyse pipeline sufficiency and key leading indicators of pipeline performance

Data, Systems, and Reporting:

• Standardise processes across CRM and key systems to meet business needs.
• Maintain standard reports; provide ad-hoc reporting for insights and recommendations.
• Share and report key performance indicators; track and communicate quota attainment and rankings.

Sales Enablement and Business Partnering:

• Train new and existing sales staff on systems and tools.
• Boost CRM adoption, focusing on data accuracy and hygiene.

Field Sales Support:

• Ensure effective and efficient field sales operations.
• Build strong interdepartmental relationships, especially with Finance, HR, and Marketing.

Process and System Improvements:

• Collaborate on improving processes, systems, and workflows.
• Propose enhancements for better user experiences and efficiency.
• Support initiatives for application enhancement and process automation.

Fiscal Year Planning & Commission Plan Guidance:

• Coordinate sales plans, segmentation, and set territories and quotas.
• Advise on international and local commission splits and rules.

 

This Role Requires:

• Extensive experience in sales or revenue operations, preferably in the technology sector.
• Experience managing a book of business in excess of $150M in revenue.
• Proven capability in overseeing Sales Ops for at least 50 direct field sales professionals, including Account Executives, Partners, and Leaders.
• Proven ability to influence Sales Leaders through strategic insights.
• Familiarity of SaaS go-to-market models and sales metrics tools (Salesforce, Tableau etc)
• Demonstrated skills in analysis, strategic thinking, and influencing.
• Knowledge of the lead-to-cash journey and proven success in fast-paced, high-growth environments.
• Experience implementing new processes and systems with accountability for substantial revenue.

 

Bonus Points If You Have:

• Experience in a consumption-driven business model.
• Knowledge of the observability or monitoring industry.
• Proficiency in a second European language (German, French, Spanish).

 

Please note visa sponsorship is not available for this position

Applications will close Monday 10th February and applicants will be reviewed and updated that week.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy