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Director, Developer AI

Atlanta, Georgia, USA; Boston, Massachusetts, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Detroit, Michigan, USA; Houston, Texas, USA; Los Angeles, California, USA; Portland, Oregon, USA; San Francisco, California, USA; San Jose, California, USA; Seattle, Washington, USA

Your Opportunity

We are looking for a Director of Developer AI to build an engineering ecosystem using cutting-edge AI/ML and Generative AI technologies. This pivotal role will modernize and design the next-gen Agentic Software Development Lifecycle (SDLC), creating scalable platforms with Agentic AI that integrate intelligence, automation, and security at every phase of software delivery. You will drive the future of developer productivity, embedding AI-native solutions to reduce toil, increasing engineering velocity, and provide the best developer experience in engineering. Additionally, you will apply AI/ML to identify, prioritize, and address security vulnerabilities across codebases, infrastructure, and configurations, ensuring robust and secure solutions.

What you'll do 

  • AI-Native SDLC Leadership: Architect a forward-looking, AI-powered and Agentic SDLC aiming to increase developer velocity 10x. Drive continuous improvement through self-healing pipelines, feedback loops powered by telemetry, behavioral signals, and adaptive agents.
  • RAG & GenAI Systems for Developers: Build intelligent, low-latency developer tools leveraging Retrieval-Augmented Generation (RAG) pipelines and Agentic AI integrations. Operationalize and integrate semantic search, document chunking, vector indexing (e.g., Pinecone, FAISS, Weaviate), and metadata enrichment to deliver real-time, context-aware knowledge to engineers. Develop and integrate GenAI copilots into IDEs, CLIs, and CI/CD tools for smart code suggestions, error resolution, test generation, and documentation assistance. Use orchestration frameworks (e.g., LangChain, LlamaIndex) to manage complex multi-turn interactions and prompt workflows.
  • Developer Experience (DevEx): Design frictionless, AI-augmented workflows across development environments to boost flow state and reduce overhead. Scale internal developer portals with AI-powered onboarding, AI-powered code reviews, documentation retrieval, and contextual guidance.
  • AI-Driven Security: Apply LLMs and ML models to detect and fix vulnerabilities across code, configuration, and third-party dependencies. Automate rotation of secrets, insecure patterns, privilege escalation vectors, and misconfigurations using AI-powered SAST/DAST.
  • Platform Engineering and Scale: Lead the design and operation of secure, multi-tenant, AI-native developer platforms. Utilize Kubernetes, Argo, Temporal, and Agents to orchestrate scalable, resilient workflows. Ensure enterprise-grade SLAs for developer tooling, LLM inference systems, and evaluation infrastructure. Implement cost-efficient auto-scaling, policy enforcement, and observability across environments.
  • ML Ops & Evaluation: Manage model lifecycles using Vertex AI, SageMaker, Azure ML, and Bedrock. Deploy model telemetry, evaluation frameworks, and prompt versioning using tools like Weights & Biases, PromptLayer, and TruLens.
  • Hands-On Technical Leadership: Ability to contribute to system design and write production-grade code and POCs in Python, Go, or Java. Rapidly experiment with LLMs (LLAMA, GPT-4, Claude, Gemini) and emerging GenAI and retrieval technologies (e.g., MCP).
  • Impact and Metrics: Define KPIs for AI-native tools, measuring productivity lift, adoption, model quality (precision/recall), latency, and risk reduction. Design a robust Developer Productivity Dashboard for data-driven decision making.

This role requires

  •  Bachelor or Master's in Computer Science, Engineering, AI/ML, or a related field.
  • 10+ years in software engineering, including 5+ in senior technical leadership roles.
    3+ years of direct experience with AI/ML and GenAI system development.
  • Strong strategic vision for the use of generative AI within the business context, identifying areas where it can provide competitive advantages or improve operational efficiencies.
  • Deep knowledge of generative models, including Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and Large Language Models (LLMs) like OpenAI's GPT series, BERT, and Transformer architectures, understanding their architecture, training methods, and applications.
  • Strong coding skills in Python, Java, or C#, with a solid grasp of AI-focused libraries such as TensorFlow, PyTorch, Hugging Face Transformers, and other frameworks that support generative AI development.
  • Familiarity with cloud platforms that offer specific support for deploying and scaling generative models, such as Google's Vertex AI, Azure's AI tools, and AWS's Machine Learning services.
  • Experience in applying generative techniques in practical applications such as content creation, data augmentation, simulation, and anomaly detection.
  • Proven experience with enterprise-scale technical delivery experience with AI Services including OpenAI, Schematic Kernel, AWS Bedrock, Machine Learning (or equivalent), Generative AI, LLM customization, NLP, Search, MLOps, Open-source AI frameworks, AI Infrastructure, architecture design[cite: 65].
  • Ability to align AI/ML initiatives with broader business goals and outcomes, understanding how AI can drive value and competitive advantage.
  • Proven years' experience creating AI Proof of Concepts and Minimum Viable Products (MVPs) and supporting multiple business domains.
  • Core Technical Competencies: 
    • Languages: Python, Go, TypeScript, Java
    • GenAI Platforms: OpenAI, Claude, Gemini, LLaMA, Hugging Face
    • RAG Tools: LangChain, Haystack, Pinecone, FAISS, Weaviate, Qdrant
    • MLOps & Cloud ML: Bedrock, Vertex AI, SageMaker, Azure ML, MLflow, Kubeflow
    • ML Frameworks: PyTorch, TensorFlow
    • Security Tooling: GitHub CodeQL, Trivy, Snyk, SAST/DAST
    • Observability & Eval: Prometheus, Grafana, New Relic, PromptLayer, TruLens
    • DevOps & Platform: Kubernetes, Terraform, ArgoCD, Temporal, Jenkins, GitOps

Bonus points if you have this:

  •  Strong influencing and communication skills with ability to author technical white papers, write blogs and do deep dive demos.
  • Understanding of Responsible AI (hallucination control, bias mitigation, explainability).
  • Familiarity with AI accelerator architectures that enhance the performance of advanced algorithms.
  • Proven experience with recommender systems and ranking models that drive personalized user experiences.
  • Demonstrated skills in guiding and developing technical teams towards achieving complex project goals

Please note that visa sponsorship is available for this position.

Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible. 

#LI-MM4 #remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$224,000 - $280,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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