Senior Product Manager - APM

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

At New Relic, Product Managers are leaders with vision, strategic thinking, customer obsession, a bias for action, and a passion for driving decisions with data. As a Senior Product Manager for APM Core Experiences, you'll join a passionate team focused on shaping the future of our flagship APM offering—a recognized market leader.

In this highly visible and strategic role, you will own the product strategy and execution for key areas of our APM product. You'll be responsible for balancing the needs of a mature, business-critical product with the drive for bold innovation that solves the challenges of modern, multi-service architectures. If you want to make a big impact in a fast-growing, dynamic company, this is an excellent fit for you! 

What you’ll do

• Own the vision and strategy for key areas of the New Relic APM product portfolio, translating it into a clear, prioritized roadmap.
• Become a subject matter expert on the APM market, our customers' needs, and competitive trends to identify new opportunities and guide your strategy.
• Build cutting edge APM solutions that leverage AI/ML, public cloud and security advancements, maintaining APM’s competitive edge as customer needs grow and evolve.
• Partner closely with design, engineering, marketing, support, and sales teams to deliver end-to-end value for our users and ensure successful go-to-market launches.
• Engage directly with customers to conduct research, validate requirements, and ensure the solutions you build are delightful and solve real-world problems.
• Build a data-informed roadmap, defining, analyzing, and reporting on product metrics to meet your objectives and drive business outcomes.
• Communicate your strategy and roadmap effectively to stakeholders and leadership, bringing clarity to complex situations and driving alignment.
• Challenge the status quo and drive outcomes, championing new ideas and innovations that will keep our product ahead of the market.

This role requires

• A Bachelor's degree or equivalent practical experience; a background in Computer Science or a related technical field is preferred.
• 5+ years of experience building and launching technical products as a Product Manager.
• A proven ability to analyze qualitative and quantitative data and use it to build delightful, high-impact capabilities.
• Excellent written and verbal communication skills with the ability to bring clarity and alignment in ambiguous situations.
• A deep sense of customer empathy and experience identifying customer requirements and shipping engaging experiences.
• A strong bias for action and the ability to operate with autonomy, proactively identifying and resolving challenges.

Bonus points if you have

• Direct experience with observability products/tools, especially in the APM space.
• Prior SaaS product experience with a developer persona.
• Experience with enterprise B2B products.
• Familiarity with Generative AI and/or public cloud infrastructure services (AWS / Azure / GCP).

Success in Your First 12 Months

• Within 6 months, you will have delivered a comprehensive 1-year product vision for your area, complete with a detailed competitive analysis that demonstrates a deep understanding of the market. You will have cultivated strong relationships with 10+ of our top APM customers and their account teams, becoming a trusted advisor on their needs and use cases.
• Within 12 months, you will have successfully managed a significant product or feature launch from ideation to General Availability (GA), demonstrating your ability to execute and drive impact. You will be a key driver and champion for the team's long-term, 3-year vision, ensuring your roadmap and execution align with that future state.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy