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Senior Solutions Architect

Buenos Aires, Argentina

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Aquí tienes la traducción profesional al español:

 

Tu Oportunidad

 

Los Arquitectos de Soluciones son los asesores de confianza de los clientes actuales y potenciales de New Relic. Como parte de la Organización Estratégica de Arquitectos de Soluciones (SA), apoyarás las iniciativas de transformación de observabilidad de los clientes de New Relic.

Los Arquitectos de Soluciones trabajan en colaboración con los clientes de New Relic en todos los segmentos, así como con las organizaciones de Ventas, Ingeniería, Gestión de Productos y Marketing. Colaborarás en compromisos estratégicos que requieren un mayor grado de planificación estratégica, consultoría, experiencia técnica práctica y colaboración interna interdepartamental en New Relic.

Los Arquitectos de Soluciones ayudan a dar forma y ejecutar una estrategia para crear conciencia e impulsar un uso amplio de la plataforma New Relic con los clientes, convirtiéndose en su asesor de confianza. El candidato ideal debe ser automotivado con un historial comprobado en ventas o consultoría de software/tecnología. La capacidad para conectar soluciones tecnológicas con valor comercial medible es fundamental para un Arquitecto de Soluciones. Los candidatos también deben demostrar habilidad para pensar estratégicamente sobre problemas de negocio, de productos y técnicos.

Te especializarás en liderar oportunidades de expansión y penetración de observabilidad al proporcionar liderazgo intelectual para el diseño de soluciones, la implementación de mejores prácticas y la resolución de problemas técnicos. Habilitarás la medición y el análisis del éxito de la estrategia go-to-market de New Relic, tanto en las fases de penetración como de expansión.

Si te apasiona ayudar a los clientes a resolver problemas de negocio con observabilidad y, en última instancia, ser un asesor de confianza, la posición de Arquitecto de Soluciones podría ser la oportunidad perfecta para ti.

 

Qué Harás

 

  • En colaboración con los equipos de ventas y productos, liderarás las evaluaciones técnicas a través de la propiedad de POC/POV (Prueba de Concepto/Prueba de Valor) de New Relic y talleres de SA.

  • Visitarás regularmente las oficinas de los clientes de New Relic para comprender y alinearte con sus objetivos.

  • Crearás y mantendrás relaciones con contactos clave de clientes que contribuyan a grandes acuerdos de Net ACR y al consumo de la plataforma.

  • Acelerarás las iniciativas de transformación y la madurez de la observabilidad para los clientes y prospectos de New Relic.

  • Interactuarás con los clientes, tanto en el sitio como de forma remota, en un rol de consultoría técnica y asesor durante las diferentes fases de los ciclos de venta, mientras proporcionas asistencia técnica y orientación sobre soluciones.

  • Comprenderás y documentarás el estado actual y deseado de la observabilidad del cliente y diseñarás soluciones para abordar las brechas identificadas.

  • Mapearás los resultados comerciales deseados por el cliente con las capacidades de observabilidad requeridas.

  • Construirás la marca, la confianza y la credibilidad en el espacio de la observabilidad desarrollando artefactos como arquitecturas de referencia, blogs técnicos, presentaciones en conferencias y un repositorio de recursos de campo.

  • Mejorarás continuamente tus habilidades profesionales con un enfoque en el dominio personal y el aprendizaje en equipo a través de actividades como capacitación, lectura y búsqueda de tutoría de otros.

 

Tus Cualificaciones

 

Imprescindible:

  • Licenciatura en Ciencias de la Computación (o equivalente).

  • 4+ años de experiencia profesional desarrollando con al menos un lenguaje de programación como Java, Python o Golang.

  • Experiencia práctica y comprensión funcional de los estándares OpenTelemetry y otros OSS como Prometheus, Grafana.

  • Experiencia en observabilidad con New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs u otras plataformas de observabilidad.

  • Comprensión de los enfoques de medición del Nivel de Servicio (SLI/SLO).

  • Experiencia con disciplinas de entrega de servicios DevOps, SRE y Platform Engineering.

  • Experiencia práctica con tecnologías cloud native - Kubernetes, Docker, serverless (sin servidor).

  • Habilidades de presentación y comunicación a nivel técnico y ejecutivo.

  • Capacidad para analizar e interpretar los requisitos comerciales y las interacciones con los clientes para anticipar y guiar sus necesidades.

  • Capacidad para comunicarse eficazmente con todos los niveles de la organización del cliente, desde el ejecutivo hasta el nivel de desarrollador/practicante.

  • Se requiere dominio tanto del español como del inglés.

Deseable:

  • Maestría en Ciencias de la Computación (o equivalente).

  • Antecedentes en arquitecturas y plataformas de dispositivos móviles (iOS y Android).

  • Experiencia contribuyendo o trabajando como mantenedor de un proyecto de código abierto.

  • Familiaridad con estándares de la industria como TOGAF e ITIL.

  • Fluidez en portugués.

Tenga en cuenta que no hay patrocinio de visa disponible para esta posición.

#LI-MM-4. 

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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