Director, Solutions Consulting

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Role Overview

As the Director of Solutions Consulting, you will be a strategic leader responsible for building, mentoring, and scaling a high-performing team of Solutions Consultants. You will oversee the technical sales strategy, ensuring your team effectively removes technical friction and demonstrates the "Technical Win" for both new logos and enterprise expansions.

You are a "leader of leaders" or a "leader of experts" who balances deep technical observability knowledge with executive-level business acumen. You will partner closely with Sales Leadership (RVP/VP), Product, and Customer Success to drive the regional revenue engine.

What You’ll Do

• Leadership & Mentorship: Lead a high-performing team of Solutions Consultants (SCs).
• Strategic Sales Partnership: Act as the primary technical partner to Regional Sales Vice Presidents (RVPs). You will align technical resources to the highest-impact opportunities and ensure the team is positioned to hit quarterly and annual revenue targets.
• Scaling the "Technical Win": Standardize the methodology for discovery workshops, Proofs of Concept (PoCs), and value-realization assets. You will ensure that every SC is equipped to remove technical objections and provide clear differentiation against competitors.
• Executive Advocacy: Act as a "Player-Coach" for high-stakes enterprise deals, building relationships with C-Suite stakeholders (CTOs, CIOs, VPs of Engineering) to act as a trusted advisor.
• Product & Market Feedback Loop: Synthesize field intelligence into actionable insights for Product Management and Marketing to influence the roadmap and refine our competitive positioning.

Required Skills & Qualifications

• Leadership Experience: 15+ years of experience in Pre-Sales/Solutions Consulting, with at least 5–8 years in a leadership or management role.
• Technical Domain Expertise: Deep understanding of the Observability landscape (APM, Logging, Infrastructure) and Cloud ecosystems (AWS, Azure, GCP).
• Observability Mastery: Familiarity with OpenSource standards (OpenTelemetry, Prometheus, Grafana) and modern software architectures (Microservices, Serverless, K8s).
• Strategic Selling: Mastery of value-based selling methodologies (e.g., MEDDPICC, Command of the Message).
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field; MBA is a plus.
• Soft Skills: Exceptional emotional intelligence (EQ), conflict resolution skills, and the ability to inspire a team during high-pressure sales cycles.
• Travel: Ability to travel within the region to support key customer engagements and team offsites.Technology and a desire to learn

• Willingness to travel

Please note that visa sponsorship is not available for this position

#LI-PS2

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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