New

Contractor: Renewal Specialist

Remote - Mexico; Colombia; Costa Rica

Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newsela’s Customer Success organization to help scale and streamline Newsela’s renewal operations for schools and small districts.

Scope of Services:

  • Maintain Book of Business
    • Own book of business, owning end-to-end renewal process for a portfolio of school and small dstructs across approximately 500 accounts. 
  • Quote Generation Automation
    • You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.
    • Own the renewal, expansion and risk mitigation experience for a defined set of accounts
    • Support and scale our quote generation process for schools and small districts
    • Help evaluate and implement tools that enhance automation and price estimation
  • Customer Documentation & Communication
    • You’ll ensure data integrity and a seamless customer experience throughout the renewal process.
    • Maintain accurate subscription, contact, and quote information in various record systems
    • Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
    • Complete assigned Gainsight tasks and surveys on time
  • Renewal Program Optimization
    • You’ll bring a critical eye to our renewal strategy and processes.
    • Contribute ideas and feedback on how we can improve the customer renewal journey
    • Identify ways to increase efficiency and reduce churn
    • Support cross-functional efforts to evolve renewal communications and documentation
  • Cross-Functional Collaboration
    • You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps.
    • Act as a key liaison between internal teams to ensure alignment
    • Help pilot improvements and share insights from your work to shape broader processes

Skills & Experience:

  • Fluent in English, both written and verbal
  • 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development. 
  • Strong attention to detail and ability to manage high-volume, deadline-driven work
  • Experience owning a book of business or managing account-based workflows preferred
  • Experience with Salesforce.com and/or Gainsight preferred
  • Excellent written and verbal communication skills
  • Comfortable working independently and collaboratively
  • Highly organized, process-oriented, and eager to improve how things get done
  • Fluent in English and ability to work US Hours

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

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