Reports to: EVP, Business Development 
Salary: $80,000–$90,000

About the Role

News Revenue Hub is seeking a Senior Business Operations Manager to serve as the operational engine of our Business Development team during a period of growth and transition. This role is designed for someone who is equally comfortable building and maintaining systems as they are engaging directly with the business — someone who sees operational excellence as a foundation for revenue growth, not a ceiling. 

While there are administrative components to this work, we are looking for someone who has a background in and proven experience with operations. You will work closely with the EVP of Business Development to accelerate Hub revenue by upgrading our pipeline management, proposal development, and client operations to run efficiently and reliably. Over time, you will take on increasing ownership of pipeline activity and client-facing work, with a clear path toward greater strategic responsibility.

Core Responsibilities

Sales Operations & Pipeline Support

• Own and maintain Salesforce as a strategic tool for the Business Development team
• Ensure pipeline data is accurate, current, and consistently reported
• Develop reports that give leadership clear visibility into pipeline health
• Work with the EVP to improve how Salesforce integrates with other organizational tools
• Participate in the full proposal development cycle
• Conduct client research and competitive benchmarking
• Create and refine pitch decks and proposal materials
• Attend and support sales calls alongside the EVP
• Coordinate internal workflows related to sales activity, including billing, handoffs to the consulting team, and follow-through on open opportunities
• Track sales momentum and flag risks or stalled opportunities proactively

Contracts & Client Operations

• Manage client contracts, renewals, and amendments with a high degree of accuracy
• Support partnership transitions and other strategic relationships
• Ensure accurate documentation and record-keeping across all client engagements
• Coordinate with consulting leadership to ensure smooth client onboarding

Internal Operations & Process Improvement

• Maintain and improve the workflows and systems that keep Business Development running
• Ensure key operational processes are documented, followed, and regularly reviewed
• Identify and resolve inefficiencies before they become bottlenecks
• Track cross-team priorities and ensure follow-through across Sales, Consulting, and Insights

Leadership Support

• Provide operational support to the EVP of Business Development and, as needed, the CEO
• Help ensure alignment across teams on organizational priorities
• Serve as a reliable internal point of contact for business operations questions

Qualifications

• 5–8+ years of experience in business operations, sales operations, or a similar role
• Demonstrated experience supporting a sales or business development team
• Experience managing contracts, renewals, or client operations
• Strong organizational skills and a bias toward follow-through
• Comfortable in a fast-paced environment where priorities can shift
• High comfort level with CRM systems; Salesforce experience strongly preferred
• Excellent written and verbal communication skills

Preferred

• Experience in a nonprofit or mission-driven organization
• Experience supporting remote teams or distributed operations
• Familiarity with tools such as Jira, Google Drive, or similar project management platforms

Nice to Have: Marketing Interest or Experience

We are not hiring a marketer — but we are interested in candidates who bring some curiosity or experience in this area. As the role evolves, there may be opportunity to contribute to how NRH shows up in the market. Candidates who can demonstrate any of the following will stand out:

• Experience owning or contributing to an organization's newsletter, content calendar, or social media presence
• Comfort with outbound email marketing tools or campaign coordination
• Interest in brand storytelling, audience development, or thought leadership content
• Familiarity with conference sponsorships, event marketing, or in-person brand presence

What Success Looks Like

Within the first 6–9 months:

• The Business Development team spends significantly less time on administrative and operational work
• Salesforce is well-organized, accurate, and a trusted source of truth for pipeline reporting
• Proposals are consistently well-researched and professionally executed
• Client contracts and renewals are managed smoothly and on schedule
• Internal coordination across teams has visibly improved
• Senior leadership experiences meaningful reduction in operational burden

About News Revenue Hub 

We are a 501(c)3 nonprofit organization that works with news outlets to develop stronger business models and more loyal audiences. We help our clients become sustainable, allowing them to fight misinformation, keep the public informed, and hold elected leaders accountable. We provide a robust technology infrastructure specifically designed for journalism fundraising, along with customized strategies for audience and membership and donor development.

We work with over 60 news organizations and have had the opportunity to work on projects with big impact. Our approach to sustainability is holistic and we work closely with editors and audience strategists as we do with membership officers and fundraisers.  

News Revenue Hub works with news organizations to implement fundraising models, automate time consuming processes, conduct experiments, adopt best practices, and more. Our mission is to help newsrooms achieve financial sustainability and take on the heavy lifting so our members can focus on what they do best: producing high quality journalism.