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Customer Success Leader - Onboarding

Draper, Utah, United States
About NexHealth
 
Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies
 
Here's some of what we've accomplished:
  1. $125M Series C at $1B valuation
  2. Manage more than 38 million patient records
  3. 100%+ annual revenue growth
  4. Top 10% of Inc. 5000 (2022)
Customer Success Leader at NexHealth

NexHealth is looking for a customer-oriented leader to drive successful onboarding experiences for both existing and new customers. An operational manager who can hire, train, and retain an exceptional high volume team. Someone who has a strong data driven leadership with quantitative and analytical approach to planning and problem solving. A partner cross functionally to speed up hand off points and reduce team-to-team friction. Someone who builds processes where needed and scales judgment to handle ambiguity.

What You’ll Do:

  • Build, lead, and retain a world-class team.
  • Scale a smart, customer-oriented organization to rapidly deliver the best in class support to our customers.
  • Anticipate needs and structure of the organization as our company engages in our next phase of growth.
  • Provide actionable and ongoing career development for your team.
  • Be a resource and connection for the rest of the organization. (Product, Engineering, etc...)
  • Drive operational practices to track performance of teams and individuals.
  • Be a role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.

What You’ll Bring:

  • Senior Manager experience – Proven ability to lead a high-volume team managing multiple concurrent projects, including 2-3 years of leadership/management experience.
  • Operational mindset – Must be able to design, implement, and enforce scalable, streamlined processes that drive efficiency and compliance.
  • Cross-functional leadership – Ability to collaborate across teams, reduce process friction, and align onboarding with broader business goals.
  • Performance management expertise – Skilled in coaching, up-skilling, and ensuring consistent, high-quality customer interactions.
  • Business consultative mindset – Strong ability to coach and enable Onboarding Managers to lead strategic conversations with customers. This includes:

NexHealth Values

  • Solve the customer’s problems, not yours
    When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
  • Do the things others are not willing to do
    As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
  • Take ownership
    Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
  • Say what’s on your mind, with positive intent
    Be direct, proactive, transparent, and frequent in your communication. 
  • Default trust
    As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
  • Think in first principles
    We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions. 

Benefits

  • Competitive salary plus equity
  • Commuter benefits
  • 401K
  • Full Medical, Dental and Vision
  • Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.

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At this time, we are only considering candidates who are comfortable working from our Draper, Utah office for this position.  Are you comfortable commuting to Draper?  

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