Customer Success Engineer(Remote within India)

About Nexla

Nexla is the leading Integration platform, built with AI, for AI. Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents, Agents, Applications, and  APIs into a single design pattern. We accelerate the development of solutions for GenAI, Analytics, and Inter-company data. Nexla makes data users and developers up to 10x more productive by delivering a true blend of no-code, low-code, and pro-code interfaces.

Leading companies including DoorDash, LinkedIn, Johnson & Johnson, and LiveRamp trust Nexla for mission-critical data. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.

At Nexla, our culture is built around our core values: Have Empathy, Be Curious, Be Intellectually Honest, Achieve Excellence, and Remember to Relax. We put our customers at the heart of everything we do, foster a data-driven mindset, take ownership of our work, and believe in the power of teamwork to achieve ambitious goals.

Role

As a Customer Success Engineer at Nexla, you will serve as the critical technical bridge between our global customer base and our internal Engineering teams. In this role, you won't just close tickets; you will own the technical resolution process end-to-end. Leveraging your expertise in Python, SQL, and REST APIs, you will perform deep investigations into complex data integration issues, drive root cause analysis, and ensure our customers achieve their data goals. If you thrive in a 24x7 global environment and love digging into logs to solve intricate problems, this role is for you.

Responsibilities

• Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team
• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
• Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.)
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools.
• Drive root cause analysis in close partnership across several Engineering teams.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success
• Provide Support for product releases

Qualifications

• Experience: Minimum of 3+ years of relevant work experience in technical support or related fields.
• Customer Advocacy: Strong dedication to customer satisfaction and advocacy.
• Communication: Excellent written and verbal communication skills in English.
• Problem-Solving: Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution.
• Teamwork: Strong teamwork skills with a commitment to fostering a positive, ego-free workplace culture.
• Adaptability: Ability to work in a fast-paced, highly collaborative, and global environment.
• Analytical Skills: Excellent analytical abilities with strong attention to detail.
• Technical Proficiency:
• Strong ability to read and understand Python, and experience in analyzing Python errors and exceptions.
• Intermediate to advanced experience with databases (SQL, Oracle, Postgres, MySQL,MS SQL Server).
• Extensive experience and a solid understanding of REST APIs and various authentication mechanisms (OAuth2, SSO, token-based authentication).
• Expert in quickly writing Python scripts to assist in debugging or setting up alerts.
• Good knowledge of data operations, especially with file formats such as CSV, XML, JSON, and Parquet.
• Familiarity with Apache Airflow is an added advantage.
• Operating Systems: Experience with multiple operating systems, including Windows and UNIX/Linux.

Location
Anywhere in India(preferably Bangalore)

Why Build Your Future at Nexla? We are standing at the precipice of the GenAI revolution, but the biggest bottleneck isn't the models, it's the data. By joining Nexla, you aren’t just entering a company; you are stepping into the critical layer of the modern data stack that powers the AI economy. We are the Data Fabric that enables industry titans like LinkedIn, DoorDash, and J&J to turn messy, siloed data into ready-to-use products for RAG and predictive models. This is your opportunity to move beyond simple tooling and build the actual infrastructure that democratizes data access for the next decade of innovation. If you want to solve the hardest problems in data engineering and own a piece of a market projected to hit billions, your career belongs here.